INDIRA MUSSAKHMETOVA

Wheeling, Il, USA, ***** /adsoj2@r.postjobfree.com / 773-***-****

Professional Summary

Thank you for taking the time to review my information and background of experience. In each of my previous positions I was associated with some elements of customer service and promotions as well as learned some unique skills in this industry. Assistant who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries.

Objective Statement

Obtain a position as a customer service specialist or social media customer support in which my organizational abilities can be fully utilized. Work in a place where there is a need for a variety of office management skills including – computer knowledge, organizational abilities, business intelligence and database program use.

Skills

●Exceptional communication skills

●Quick learner

●Creative problem solver

●Highly organized, flexible, accurate and detailed

●Work well under pressure

●Advanced Computer knowledges

●Knowledge of Kazakh, Russian, English languages ( advanced, fluent)

Work Experience

Host, Airbnb - Los Angeles, CA

06/2015 to 10/2019

●Maintained the highest standards of service and cleanliness.

●Maintained the “Superhost”status during each assessment period.

●Responded to guest inquiries and requests in a timely, friendly and efficient manner.

●Greeted customers in a friendly and warm manner.

●Resolved customer’s issues and complaints.

Customer Experience Specialist ( Remote )

iHerb Inc. - San Mateo, CA

04/2018 to 01/2019

●Resolved customer’s issues, complaints and requests via ticket chat system, email and social media chat ( Facebook, Instagram, Twitter, Zendesk, Asana ).

●Greeted customers in a friendly manner and ascertained problems or reasons for contacting, verified customer account information.

●Canceled or upgraded accounts, assisted with placement of orders, refunds or exchanges.

●Assisted with technical issues or problems.

●Promoted to another department to work with RMA / Frauds.

●Created a positive work environment working with other team members.

●Managed to become one of the best Customer Service Specialists.

Administrative Assistant

Last American Holdings, LLC - Los Angeles, CA

04/2013 to 03/2015

●Answered phone calls and greeted visitors.

●Scheduled appointments and weekly staff meetings.

●Collated and distributed mails.

●Prepared communications, such as memos, emails, reports and other correspondence.

●Created and maintained filing system, both electronic and physical.

Customer service Rep.

Casanova Condos Company - New York, NY

06/2011 to 11/2012

●Politely assisted customers in person and via telephone.

●Answered the phone calls by addressing customer inquiries, solving problems and providing new product information.

●Supervised a team of Customer Service Representatives who provided technical support to the company's customers.

●Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

●Supervised and trained Cleaning Service Team maintain cleanliness and presentation of the rental apartments.

Office assistant

Akimat Department of Economic Development - Kokshetau, KZ

10/2009 to 01/2011

●Maintained office operations by receiving and distributing communications.

●Coordinated, scheduled and arranged meeting and travel calendars, including business and social events, handled incoming emails and outgoing messages;

●Took responsibility for responding to general assistance emails, attaching files to messages, answering letters and distributing correspondence to the appropriate office team members.

●Performed general secretarial duties including - meeting scheduling, appointment set up, faxing and mailing, created and maintained a filing system, kept organized documentations in order.

●Translated the office documents into Kazakh, Russian and English languages.

●Obtained signatures for office documents communicating with other departments.

●Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.

Education

Master's Degree of Economic and Business 2012 Specialty: Finance.

KUAM - Kokshetau, Kazakhstan

Bachelor’s Degree of Translating Studies 2011 Specialty: Translating Studies.

KUAM - Kokshetau, Kazakhstan

High School diploma, English language 2008 Specialty: English Language.

ARNA - Kokshetau, Kazakhstan

Personal characteristic

Confident and possess good communication skills and a friendly and professional demeanor. Sincere, loyal, and a dedicated individual who has a great deal of ambition. I love to learn, and am always up for a challenge. I get along well with others, while also working efficiently on my own. I am both qualified and enthusiastic about the opportunity to work for your company, and believe that my contribution will be a good value to your already successful company. I will be an asset to your company and always try to reach my goals in the best possible way.

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