Data Entry Customer Service
Resume:
Sales Representative
Work History
Contact
Skills
Vanessa Castro
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Previous proactive Regional Manager with demonstrated operations leadership, sales planning and personnel management strengths. Successful in energizing businesses with creative and strategic initiatives. High-achieving, enterprising leader with diplomatic and persuasive communication style. Seasoned Regional Manager well-versed in sales, team and business leadership. Knowledgeable of business operations in food industry. Offering 5 years of experience and dedication to growth. Driven management professional well-versed in increasing profitability by repositioning bottom producing stores through upselling of personalized products. Adept at analyzing business operations and identifying areas of improvement.
Sales Representative
Metro By T-Mobile, Anaheim, CA
Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Developed and delivered engaging sales
presentations to convey product benefits.
Increased sales by offering advice on purchases
and promoting additional products.
Achieved monthly sales goals by promoting product
benefits and enrolling new clients.
Retained excellent client satisfaction ratings through outstanding service delivery.
Implemented marketing strategies and techniques,
increasing revenue and customer satisfaction.
2022-01 -
Current
Address
Anaheim, CA, 92804
Phone
castrovanessa7003@gmail.
com
Strategic planning
Advanced
Business development and
planning
Advanced
Sales expertise
Upper intermediate
Sales Development
Advanced
Staff Management
Advanced
Goals and performance
Advanced
Staff recruiting
Upper intermediate
Languages
Determined problem areas and resolved issues
related to profitability and business objective
achievement.
Boosted brand awareness, implemented
promotional campaigns and employed sales tactics
as part of territory development.
Created strategies to develop and expand sales of
services to existing customer which resulted in
significant increase in annual revenue.
Job Coach
Integrated Resources Institute, Huntington Beach, CA Counseled clients one-on-one regarding current
situation, desires, aptitudes, education and
employment history.
Assisted clients in building successful job search strategies.
Worked with individuals to help understand and
overcome personal, social or behavioral problems
affecting educational or vocational situations.
Delivered supportive and knowledgeable
counseling to students with academic or personal
concerns.
Empowered students through counseling and skill-
building exercises.
Planned and promoted career planning
presentations, work experience programs and
career workshops.
2021-09 -
Current
Regional Manager
Sonar, Huntington Beach, CA
Managed personnel issues and implemented
corrective actions.
Supervised staff to optimize brand expansion
initiatives and productivity.
Monitored customer buying trends, market
conditions and competitor actions to adjust
strategies and achieve sales goals.
Oversaw all administrative and recordkeeping
functions.
Worked diligently to resolve unique and recurring
complaints, promoting loyalty and enhancing
2017-06 -
Current
Leadership skills
Advanced
Business planning
Advanced
Customer Relations
Advanced
Performance improvement
Advanced
Revenue Generation
Upper intermediate
Product promotions
Advanced
Spanish
Upper intermediate
English
Advanced
Education
operations.
Held weekly meetings with my managers to identify
techniques to overcome sales obstacles.
Led targeted training programs to educate staff on product benefits and service capabilities.
Improved customer satisfaction and dealer profits by negotiating market consolidation.
Improved customer experience by creating custom
showrooms across retail locations.
Medical Assistant
N.R. Devaraj, M.D., Inc., Anaheim, CA
Sanitized, restocked and organized exam rooms and
medical equipment.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Collected and documented patient medical
information such as blood pressure and weight.
Called and faxed pharmacies to submit
prescriptions and refills.
Completed clinical procedures and gathered
patient data for interpretation by physician.
Kept medical supplies in sufficient stock by
monitoring levels and submitting replenishment
orders before depleted.
Scheduled appointments, registered patients and
distributed sample pharmaceuticals as prescribed.
Obtained client medical history, including
medication information, symptoms and allergies.
Documented vital signs and health history for
patients in clinic and hospital environments.
Prepared patients for X-rays, electrocardiograms,
suture removal and dressing changes.
Gathered forms and copied insurance cards to
collect patient information for billing and insurance filing.
2016-01 -
2016-04
2022-01 - Certificate : Real Estate
Accomplishments
Interests
Current Fullerton College - Fullerton, CA
High School Diploma : GED
Magnolia High School - Anaheim, CA
2013-08 -
2016-05
Resolved product issue through consumer testing.
Supervised team of 28 staff members.
Painting
Reading
Rock climbing
Gymnast
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