Call Center Customer Service
Resume:
Bonnie Garrity
Las Vegas, NV 89121
******************@***********.***
I do have a car and would greatly appreciate an opportunity to interview. I am currently working in an office
Regards
Bonnie Garrity
Authorized to work in the US for any employer
Work Experience
Communicate with Assigned Carriers Dispatch and Driver on Day of Pickup KELTRANS LOGISTICS
August 2018 to January 2019
8/2018 - 1/2019
REASON FOR LEAVING: LAID OFF/ LOST MAJOR TRADESHOW ACCOUNT
• Work with logistics internal team to insure that all paperwork has been internally routed
• Coordinate and schedule shipment pick up through customer communication and exhibitor show websites
• Verify with freight forwarder that rate confirmation was received and returned with signature and assigned drivers name and cell number.
• Communicate with assigned carriers dispatch and driver on day of pickup.
• Advice customer daily of pick up/delivery status.
• Communicate with management with escalation process including alerting management to potential revenue loss from a service failure.
• Provide customer with POD asap with signed BOL
• Close the order in system and process to the accounting department for billing. EXPERIENCE:
Temporary Asignment
AXELLON EMPLOYMENT AGENCY/ GES CALL CENTER/LOGISTICS DEPT February 2018 to June 2018
• Inbound call center provide personal customer service with exhibitors
• Up selling when appropriate
• Placing orders for electrical, furniture, labor, rigging, audio visual.
• Assisting with any issues that relate to credit card charges and providing copies of invoices post show.
• Placing and receiving calls for logistics orders going to the advance warehouse or showsite
• Preparing quote and emailing to the customer. Once accepted processing the paperwork internally to the traffic department for carrier assignment.
EXPERIENCE:
Account MGMT and Sales
SUNSET/TANTARA TRANSPORTATION GROUP
September 2015 to December 2017
9/2015 - 12/2017
REASON FOR LEAVING: WORKED IN OFFICE THEN CHANGED TO 1099 BOOKED ALL SHIPMENTS WITH THEM. ACCOUNT MGMT AND SALES
• Booked shipments with my customer base of tradeshow exhibitors and exhibit house customers.
• Provided spot rate quotes to the customer with management approval
• Upon approval enter order and insure current destination, show information is correct for both inbound and outbound and all paperwork is attached to the order.
• Provide onsite supervision for shipments at convention centers or Hotels to insure speedy unload and pick up at show end. Insure BOL is properly completed for pick up.
• Provide exhibitor with daily updates on shipment and advised of any additional charges or freight damages asap.
• Upon delivery provide exhibitor or exhibit house the POD asap.
• Process paperwork to accounting department for billing EXPERIENCE:
BELTMANN GROUP
January 2012 to August 2015
REASON FOR LEAVING: CHANGE IN MANAGMENT
• Work with house account tradeshow customers and growing the account
• Provided quotes to exhibitors and exhibit houses and brokers.
• Coordinate and schedule tradeshow shipment pick up and delivery from showsite.
• Provide customer with daily updates
• Insure the shipment stays with budget and escalate any issues to cause it not to or service failure.
• Advise asap if any additional charges for waiting time and damages to freight
• Provide POD asap
• Forward all paperwork to accounting
EXPERIENCE:
Off-site Supervisor
CEVA LOGISTICS
June 2006 to December 2011
for trade show, road tours and special events
• Traveled with the Fortune 500 customers across the united states and internationally to trade show venues to insure smooth move in and move out of freight.
• Worked closely with the teamster union and built relationships in order to provide the customer with the best experience at the event.
• Completed exhibit houses and exhibitors BOL's at showsite and turned in.
• Marshalled trade shows
• Communicating direct with drivers to provide customer and internal updates. EXPERIENCE:
Lead Account Manager and Primary Point
LINCOLN STUDIOS WEST
January 1991 to March 2006
MC2
1/91-3/2006
REASON FOR LEAVING: FAMILY SOLD BUSINESS
• Support and provide leadership regarding the management of my assigned clients experiential marketing portfolio
• Service as lead account manager and primary point of contact with clients on project deliverables as it relates to account management
• Engage global estimating when required and support estimating efforts when appropriate
• Prepare high level written correspondence to clients
• Prepare workback schedules and communicate action time to supporting personnel and monitor deadlines
• Upon project production completion travel to show site and supervise install and dismantle of exhibit. Education
High school diploma
Skills
• Ability to use good judgment in order to carry out detailed but uninvolved written or oral instructions
• Over 28 years of tradeshow experience including exhibit house, general contractors and logistics carriers both brokerage and asset based.
• High awareness to detail, strong decision-making ability and creative problem solving skills
• Experience of managing logistics in a highly regulated environment is highly desirable
• Ability to perform highly detailed work. Desired Skills
• Strong organizational skills and ability to manage multiple priorities
• Good communication skills and ability of networking
• Solid technical knowledge of midstream operations
• Very strong numerical and analytic skills including solid experience for recognizes patterns in data to ensure high level of accuracy
• Attention to detail: works to high level of precision in own work, and is able to identify and correct mistakes in the work of others
• Proficient in Word, Excel, Core, Oracle and freight systems.
• Customer service
• Infant Care
• Event Marketing
• Office Administration
• Account Management
Contact this candidate