PROFESSIONAL
SUMMARY
Resourceful Supervisor with
successful track record of building
and maintaining talented teams.
Highly organised, energetic and
versatile leader committed to
continuous improvements. Proven
track record of motivating staff to
work together to achieve targets.
Trained in resolution of critical issues
within time-sensitive environment.
CORE QUALIFICATIONS
CERTIFICATIONS
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Bengalore,India,560008
EXPERIENCE
11/2020 - Current
Starbucks Coffee Bangalore, India
Supervisor
06/2018 - 09/2018
Hilton Hotels Chennai, India
Trainee
Assists in ensuring optimal team
member coverage at all times and
works variouss positions during
busy periods to maintain optimal
service levels through
demonstrated floor leadership.
•
Monitor staffing levels and report to
manager any changes that may.
•
Degree in culinary
management,Hospitality,Nutrition.
•
Experience in the food service
industry as a supervisor.
•
Acts with integrity, honesty and
knowledge.
•
• Coffee master certified.
• Mug award of the year.
• Best empolye of the year.
Mohammed
Dilshad p
• Prior experience in the food service industry.
• Time management, Organization, and multi-tasking skills.
• Strong with prioritization and time management.
Manage the operations of coffee shop as required to ensure compliance with SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guests.
•
• Staffing and scheduling.
• Ordering, receving and distributing stock and supplies.
• Monitored compliance with workplace policies and safety objectives. Trained staff in till management practices including reviewing and reconciling daily transactions.
•
• Cash handling, safety and security.
Equipped staff with knowledge and skills to reach company targets, coaching and mentoring new joiners and under performing employees in best operational practices.
•
Strategically planned shift schedules, processed holiday requests and granted leave to optimise labour costs and productivity.
•
Performed keyholding responsibilities to ensure timely opening and closing of store.
•
Enforced company standards and procedures to foster culture focused on health and safety.
•
• Organizes open and closing duties as assigned.
• FOOD PRODUCTION
• Schedule and set up food preparation in accordance with menus and recipes.
• Place order for food supplies.
• Test product quality.
• HOUSE KEEPING
• keeping facilites and common areas clean and maintained.
• Vaccuming, sweeping and mopping floors.
• Cleaning and stocking restrooms.
• Assisting guests when necessary.
• FOOD & BEVERAGE
• Greet customer and take order.
• Answer their questions about menu and items.
• Take the food and drink order from customer.
• Buzz the table and take the feedback from the customer.
• HOUSE KEEPING
• Keeping facilites and common area clean and maintained. EDUCATION
2020
SRM institute of science and Technology Chennai,India Foundation Degree in Science: Hotel management
2017
Kallingalparamba Kalpagancheri,Kerala,India
Certificate of Higher Education: Science
• Vaccuming,sweeping and mopping floors.
• Clearing and stocking restrooms.
• Assisting guests when necessary.