Business Service Mentor

C. Woodson *

CAMERON WOODSON

910-***-**** i *******@*******.*** i Charlotte, NC 28208

EXECUTIVE PROFILE

Motivated and dependable professional with years of expertise in fast-paced environment utilizing excellent Client Relations and Service Satisfaction. Highly valued and respected for expertise and keen insight in negotiating policy, developing and implementing strategic plans, and obtaining desired results. Proficient in job execution and proven track record of success in compliance, detail responsiveness, process improvement and leadership. AREAS OF EXPERTISE

Customer Service Support i Quality Assurance Management i Operational Improvement i Business Operations Exceptional Telephone Etiquette i Data EntrLJi Critical Thinker i Sales Support i Client Relations i Communication Skillsi Quality Assurance i Conflict Resolution i Time Management i Process Improvement i Database Management Assisted Daily Living i Patient Care i Regulatory Compliance i Medical Knowledge & Terminology i Microsoft Office Suites Data Integrity i Documentation & Control i Strategic Planning i Training & Development i Team Management i Leadership PROFESSIONAL SUMMARY

Business Services Mentor $SULO 201 -Current

Navy Federal Credit Union

Responsible for cross-selling different products for the member's specific needs, opening new accounts, developing a loyal member relationship with the credit union.

WrovidĞ on-going support foƌ ŶĞǁ ŚŝƌĞƐ to ensure departmental guidelines were continuously met.

Performs monthly Quality Assurance on all staff to ensure all aspects of Service Excellence Program are met by analyzing trends and monthly results to determine additional training needs.

Facilitate training ĨŽƌ ŶĞǁ ŚŝƌĞƐ on system applicationƐ that allowed for more effective and efficient handling of all incoming interactions.

Develops a performance monitoring report to aid in quantifying the quality of work being performed by each ŵĞŵďĞƌ service representative.

Handles and researches escalated issues requiring supervisory intervention to the customer satisfaction in a timely manner.

/ŵƉůĞŵĞŶƚĞĚ ďƵƐŝŶĞƐƐ ƉƌŽĐĞƐƐ ƚŚĂƚ ƐĂǀĞĚ ϲϭ ƐĞĐƐ ƉĞƌ ĂƉƉƌŽǀĞĚ ŵĞŵďĞƌƐŚŝƉ ŝŶ ĂǀĞƌĂŐĞ ŚĂŶĚůĞ ƚŝŵĞ ĂŶĚ Ψϭϳϲ͕ ϵϴϱ ŝŶ ĂŶŶƵĂů ƉƌŽĐĞƐƐ ĐŽƐƚƐ͘

ǁĂƌĚĞĚ ǁŝƚŚ ŶŶƵĂů WƌĞƐŝĚĞŶƚΖƐ ǁĂƌĚͲ ϭ ŽĨ ϴϲ ĞŵƉůŽLJĞĞƐ ƐĞůĞĐƚĞĚ ŽƵƚ ŽĨ Ϯϭ͕ ϬϬϬ ĨŽƌ ŵLJ ĞdžĐĞƉƚŝŽŶĂů ŵĞŵďĞƌ ƐĞƌǀŝĐĞ͘ Member Service Representative IV May 2013 – $SULO 201 Navy Federal Credit Union

Started as MSR I and assigned to assist members with opening, closing and maintaining consumer savings͕ ĂŶĚ checkingƐ ĂĐĐŽƵŶƚƐ remotely via the telephone, online account opening software, or using other remote software platforms.

Promoted as MSR IV to oversee membership sales and retention, as well as membership renewal process. Maintained membership database.

Oversaw member service responsibilities resulting in value-added services that meet and exceed customer expectations.

Demonstrated teamwork by assisting other branch colleagues when needed as well as actively participating and contributing during Branch Team meetings.

Assisted with training of new employees and cross training of co-workers.

Lead and coach ŵĞŵďĞƌ service ƌĞƉƌĞƐĞŶƚĂƚŝǀĞƐ along with assisting leadership team with daily and monthly project reports.

Provided one-on-one support and training to newly hired employees including ŵĞŵďĞƌ service delivery in person and over the phone ĨŽƌ navigating ƚŚƌŽƵŐŚ bank-specific systems͘ C. Woodson 2

EDUCATION/CERTIFICATIONS

North Carolina A&T State University - Greensboro, NC Master of Science Degree in Agriculture Education, May 2005 North Carolina A&T State University - Greensboro, NC Bachelors’ of Science Degree in Animal Science, May 2003 Waste Management

Adult CPR/ First Aid Certification

Medication Administration Certification

NC Crisis Prevention Intervention Certification

ORGANIZATIONS & ACTIVITIES

Gamma Sigma Delta Agricultural Honor Society – Apr 2005 Minorities in Agriculture and Natural Resources and Related Sciences (MANNRS) Animal Science and Pre-Vet Club

Phi Beta Sigma Fraternity, Inc.

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