Customer Service Representative
Resume:
PROFESSIONAL SUMMARY
EXPERIENCE
CONNIE ACOSTA
CUSTOMER SERVICE REPRESENTATIVE
214-***-**** ***************@*****.*** Dallas, Tx 75236 Hardworking professional with 10 years of experience and a proven knowledge of back office operations, administrative support and customer service. Aiming to leverage my abilities to successfully fill the customer service and collector role at your company. Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Nielsen Audio
Dallas, TX August 2021 - Present
RESEARCH INTERVIEWER
Practice exceptional customer service and
telephone techniques
Follow strict guidelines for maintaining consistent unbiased data.
Deliver verbatim for portions of a survey . Maintain participate engagement throughout short or medium length survey with low to medium
complexity.
Maintain patience and professionalism throughout
surveys.
Abiluty to listen to and accurately capture
respondent over the phone.
Persuade reluctant respondents to participate in
surveys and diaries.
Maintain confidentially of procedures, scripts and
respondents information.
Meet quality assessments standards and call
monitoring requirements.
Maintain center standards for performance and
productivity.
MEI Auto Group
Arlington, TX February 2007 - March 2020
GPS COODINTOR
Communicating with customers over the
phone/via email and via text message.
Collaborated with others to discuss mew moral
activates around the office.
Adhered all delegated tasks including looking over reports and disabling vehicles in a timely matter. Answering and making phone calls in a timely
matter.
Call center environment Worked on a dialer system as well. Contacting delinquent customers and negotiating
payments over the phone or via post date.
Light skip tracing
FED EPS/ITURAN and DEALER sOCKET also IKON
were the programs they used to locate vehicles.
Multi-task and fast pace environment "self-starter" and goal oriented.
Pro Collect
Dallas, TX October 2015 - December 2016
COLLECTION RECOVERY SPECIALIST
Identified past due accounts and contacted Acquired credit reporting data for new existing account holders to arrange payment options. customers. Reduced aged accounts by collecting on
approximately over (100)accounts per day.
Contacted customers and explained debt
management to encourage timely debt payments.
Oversaw daily collections and accounts receivable, developing robust strategies ti minimize
collections and reduce aged accounts.
Processed payments and refunds quickly to
maximize efficiency and meet performance
targets.
Maintained accurate records and reported on
collection activity and accounts receivable status. Followed fair debt procedures and regulatory
process.
Follow FDCPA rules Call center environment "300 calls daily" Employee of the Month for June 2016
Continental Credit
Irving, TX March 2014 - September 2015
ASSISTANT STORE MANAGER
Explained to customers different types of loans
and credit options that were available, as well as terms of those services.
Approved loans within specified limits and referred loan applications outside those limits to
management for approval.
Met with applicants to obtain information for loan applications and to answer questions about
process.
Handled customer complaints and took
appropriate action to resolve them.
Supervised loan personnel.
Prepared reports to send to customers whose
accounts were delinquent and forward
irreconcilable accounts for collector action.
Coached and empowered employees by coaching
and sharing motivational vision.
Trained evaluated performance and enforced
disciplinary actions for (4) employees.
Open and closed store my processing daily
paperwork, staffing, schedules and preparing
deposits.
Delivered excellent customer service and adhered
to standard practices to maximize sales.
Resolved customers problems by investigating
issues, answering questions and building rapport
Loan Star Title Loans
Dallas, TX June 2009 - February 2014
STORE MANAGER
Explained to customers different types of loans
and credit options that were available, as well as terms of those services.
Approved loans within specified limits and referred loan applications outside those limits to
management for approval.
Met with applicants to obtain information for loan applications and to answer questions about
process.
Handled customer complaints and took
appropriate action to resolve them.
Supervised loan personnel. Prepared reports to send to customers whose accounts were delinquent and forward
irreconcilable accounts for collector action.
Coached and empowered employees by coaching
and sharing motivational vision.
Trained evaluated performance and enforced
disciplinary actions for (4) employees.
Open and closed store ny processing daily
paperwork, staffing, schedules and preparing
deposits.
Delivered excellent customer service and adhered
to standard practices to maximize sales.
EDUCATION
SKILLS
LANGUAGES
REFERENCES
Resolved customers problems by investigating
issues, answering questions and building rapport.
Sunset High School, Dallas, TX May 2003
HIGH SCHOOL DIPLOMA
Ability To Multitask Customer Service
Excellent Communication Goal-Oriented
Teamwork Negotiation
Time Management Basic Math Skills
Team Building Leadership
Spanish
Intermediate
Edna Lopez — Pro Collect
Manager Co Worker
***********@*****.***
Gaby Bobadilla — MEI Auto Group
Underwriter Co Worker
****-*******@*******.***
Crystal Valdez — Loan Star Title Loans
Store Manager Co Worker
************@*****.***
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