Nursing Assistant Customer Service

Victoria C. Mathew

*** **** *******, *** *******, TX 78260 210-***-**** Email: *********@***.***

Objective

A highly motivated, flexible, and hardworking individual who has raised three boys and now pursuing career goals and enhances the family's economic interests.

Education

HIGH SCHOOL 1991-1995 SOUTHERN HIGH SCHOOL, NC

ASSOCIATES IN ANIMAL CARE MANAGEMENT 1995- 1997 ALAMANCE COMMUNITY COLLEGE, NC

·Major: Associates in Animal Care Management, 1997, Alamance Community College, NC

·Related coursework: Animal Care Management

TEACHERS TRAINING CERTIFICATE 1999 ALAMANCE COMMUNITY COLLEGE, Graham, NC

CERTIFIED NURSING ASSISTANT 2002 ALAMANCE COMMUNITY COLLEGE, Graham, NC

Experience

CUSTOMER SERVICE PAMPERED PETS 1996-1997 (24 HOURS /WEEK)

- Promotes the mission, vision, and values of the organization.

ANIMAL CARE SPECIALIST ALAMANCE VETERINARY HOSPITAL 1997-1999 (36 HOURS/WEEK)

-Care of Dogs, Cats, and other exotic animals

-Boarding and Grooming

-Rotates stock using First in First Out rule to help

-Remove, document, and package all expired items for shipment or donation

-Maintain approachable customer service attitude

-Assist maintenance team as needed

CERTIFIED NURSING ASSISTANT UNIVERSITY OF CHAPEL HILL HOSPITALS, NC 2003-2005 & 2007-2009 (36 HOURS/WEEK)

- Nursing Assistant at UNC Children Hospital's Oncology Unit; Supervisor: Pat Lee

FORT WAINWRIGHT ALASKA MWR / RECREATION CENTER 2012-2014

- Summer Part-time supply assistant

-Unpack and check supplies upon receipt and reports discrepancies in orders to the Purchasing Agent and designated department that ordered the supplies.

- Perform Cycle Counting as needed.

- Retrieve requisitions from the Materials Management electronic supply system, fills orders, and delivers to requesting department

-Pack supplies that need to be returned or sent out.

Skills & Abilities

She displayed strong clinical skills in assessing vital signs, performing lab draw and glucose checks, and providing pre-and post-operative care.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Strong organizational and interpersonal skills • Basic mathematical skills • Ability to determine an appropriate course of action in more complex situations • Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude • Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work • Ability to maintain confidentiality of all medical, financial, and legal information • Ability to complete work assignments accurately and promptly • Ability to communicate effectively, both orally and in writing • Ability to handle difficult situations involving patients, physicians, or others in a professional manner • Ability to lift heavy objects with assistance when needed and do physical labor for long periods. • Ability to manage own time efficiently and productively • Ability to understand written sentences and paragraphs in work-related documents.

Adhered to safety guidelines; completed hospital's three-hour Patient Safety Training Program.

Ensured the accurate, timely flow of information by maintaining thorough patient records and updating the healthcare team on patients' status.

She complied with HIPAA standards in all patient documentation and interactions.

Excellent Reading and Writing Skills.

References

Ms. Nancy J Whitney 336-***-****

Ms. Kim Hau 916-***-****

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