Service Worker Customer

NL NEKISHA LOSONGCO

*****.*********@*****.*** 702-***-**** 10797 Edgestone avenue, Las Vegas, NV, 89166, US I myself handle both customer service and cashier tasks with efficiency honed over significant background in retail & fast food environments. Manage new orders, returns, and exchanges for customers while keeping accurate business records. Promote store loyalty and boost revenue, helping customers resolve concerns and take advantage of value-added services. Motivated retail professional skilled in processing transactions and merchandising products. Satisfy customers with exceptional service every day. Motivated at any difficult skilled jobs at meeting customer needs with expert support. Maintain organized, clean and safe work areas with diligent attention to important detail.

Task prioritization

Time Management

Written communication

Multitasking

Customer service

Team building

Active Listening

Efficient and Detail-Oriented

Customer Monitoring

High School - 2020

Kadena High School - Okinawa, Okinawa

Warehouse Associate - August, 2021 to August, 2022 Hudson Group - Las Vegas, NV

Worked safely around moving machinery.

I prepared orders by systematically picking from store orders that i receive then packing them into their correct location.

I Inspected incoming shipments while also verifying the correct product what shipped by the invoice. I manually loaded and unloaded pallets onto high shelves or onto the trucks. Wrapped pallets in shrink wrap prior to loading to be placed on the trucks to be delivered to the airport. Also I consistently lifted materials weighing as much as 60 pounds As an employee I cleaned and maintained the warehouse in compliance with OSHA safety standards at the end of each day

Front Counter/Helper - July, 2020 to June, 2021

Panda Express - Las Vegas, NV

I greeted customers as they walked into the restaurant with hospitality and directed them to where they need to place their order.

I took on extra hours and shifts during busy periods to help. I followed company policies and procedures to ensure the restaurants needs. At the beginning and end of my shift I balanced the cash drawers insuring the right amount is there without any discrepancies.

I put together orders, verified completeness, and bagged items for easy carrying Maintained clean, organized and well-stocked work area to show a clean environment of the restaurants I handled customer complaints and concerns and escalated to direct supervisor for quick resolution. I also trained new employees and taught them every procedure. PROFESSIONAL

SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Food Service Worker - May, 2018 to June, 2020

Armed And Airforce Exchange Services - Okinawa, Japan I greeted customers at the counter to fulfill their order requests and answer questions I also cleaned and sanitized dishes and utensils, consistently. I strictly followed sanitation and food safety guidelines as required by regulatory agencies and company During the downtime I would restock supplies and prepared additional ingredients for the next rush. Also I sanitized the dining and kitchen equipment according to health code standards, during the epidemic. I made sure to monitor and prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.

Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and r

Booking Agent - June, 2017 to August, 2017

Atkins Kroll Toyota - Hagåtña, Guam

I was able to provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills, while answering incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.

I prepared customer invoices, accepted payments and processed refund and cancellation requests. Provided follow through on all calls with confirmations and dissemination of requested information. Demonstrated respect, friendliness and willingness to help wherever needed. CERTIFICATIONS Atkins Kroll Toyota Booking Agent Certification.

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