Customer Service Development Representative

JG

SUMMARY

Diligent and driven to successful sales and customer satisfaction. Excellent interpersonal communication and conflict resolution skills. Personable yet professional and highly experienced in territory development and comfortable working with executive management levels and new hires.

SKILLS

Good Work Ethic

Customer Service

Team Management

Team Building

Networking Events

Sales Tracking

Salesforce Software

JODY GIESEKE

940-***-**** ***********@*******.***

EXPERIENCE

MAYHILL BEHAVIORAL HEALTH HOSPITAL DENTON, TEXAS

SALES DEVELOPMENT REPRESENTATIVE 05/2021-03/2022

*Used excellent verbal skills to engage customers in conversation

and effectively determine needs and requirements.

*Documented outreach calls and follow-up contacts in CRM

system to establish record of interactions. As well as schedule future contacts.

*Identified qualified sales opportunities for key products and used

highly effective consultative sales skills to close opportunities

quickly.

*Frequently evaluated book of business to confirm that accounts are on track to close according to the appropriate schedule. (Account Management)

ALBERTSONS GROCERY STORE CORINTH, TEXAS

CUSTOMER SERVICE AND PRODUCT SALES 03/2019-05/2021

*Generated Product displays and coordinated new product

introductions.

*New product and packaging initiatives and assessed new

product ideas.

*Checked and reported that products were at the appropriate supply and re-stocked those that were not.

*Maintained customer relationships and satisfaction.

*Frequently evaluated customer satisfaction and product acceptance and buy-back rates reporting results to management.

*My efforts led to increased employee/customer engagement, customer purchase rates and overall store profitability by 12%.

PNEO DENTON, TEXAS

BUSINESS DEVELOPMENT REPRESENTATIVE 08/2019-03/2020

*Generated leads and capitalized on valuable business

opportunities to bring in new company revenue and improve

bottom line profit.

*Created and improved business pipeline using cold and warm

techniques.

*Strategically devise customer approaches, meeting sales

objectives and capitalizing on emerging opportunities.

*Identified underperforming product lines and refocused efforts to

successfully bring each in line with expected targets.

*Devised performance metrics for myself that were reviewed by management and ultimately introduced company wide. These metrics led to increased quota attainment and record corporate profitability.

EDUCATION

BACHELOR OF SCIENCE 05/1992 UNIVERSITY OF NORTHWESTERN

St. Paul, MN Business Management/Marketing

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