Customer service, clerk, Logistics, payroll, Dispatch

Irene Ruiz

**** ****** ******

Rosamond CA *****

*********@*****.***

I am bilingual in English and Spanish both oral and written. I am able to communicate fluently. I have worked in a professional environment where written and oral communication was essential in order to conduct business. I am a quick problem solver and great at diffusing any type of disagreements. Great social skills and can socialize well with all personality types. Eager to gain new knowledge and enthusiastic to show great work ethics. EXPERIENCE:

Ups

Ontario CA

September 2016- Jan. 2018

Unload PT supervisor.

Management of department resources to ensure maximum output, accuracy, and efficiency at all times. Meet or exceed all established standards for accuracy and productivity. Ensure that all department and/or corporate policies and procedures are communicated, understood, and adhered to. Establish and promote a positive, team-oriented work environment emphasizing employee involvement, proactive communication, interdepartmental cooperation, and continual improvement on all levels. Implement employee personal development plans as required to ensure the continuing professional growth of department personnel. Ensure that all department employees receive specific and detailed orientation, skills and safety training, appropriate materials and information, regular evaluations, and proactive coaching to support their continued development. Establish and maintain an aggressive cross-training program within the department to promote development, enhance flexibility, and ensure backup coverage of vital functions and processes. Function as an effective liaison and advocate on all levels to ensure that employee, department, and corporate needs are addressed in a timely and productive manner. Responsible to ensure that all employees adhere to safety policies and procedures at all times, operating in full compliance with department, station, corporate, and OSHA requirements.

Sygma

Lancaster, CA

April 2012 – June 2015

Customer Service, Receptionist, Transportation Clerk, Payroll, Backhaul Coordinator, Dispatch. Receive orders and complaints from customers. Analyze incoming orders to ensure proper identification of merchandise. Initiate credit memos and billing adjustments. Input customer orders and credits. Keep manager current of any problems or potential problems. Assigns vehicles. Monitor XATA reports. Issue keys, Trip reports. Review credits for accuracy and follow up. Compile list of available vehicles for dispatch. Record time of departure, destination, cargo and expected time of return. Handle Driver Check In related documents and paperwork, file and distribute accordingly. Facilitate communication between Transportation, Warehouse, and Customer Service on returning product and credits. Handle incoming calls. Track and administer transportation department payroll, hourly, vacation, sick, and bonuses. Prepare transportation weekly payroll, forward to Human Resources Department for review, and transmit to Columbus Central. Breakdown and review driver’s paperwork. Check driver logs, and fuel receipts for accuracy. Track mileage by tractors and trailers, including reefer hours. Assign backhauls to appropriate trucks returning to center.

Lazaro’s Trucking

Oxnard, CA

September 2008 – 2011

Executive Assistant

Organized meetings, travel, and conferences. Created visual presentations for the president. Maintained and updated the filing system for the president. Prioritized large volumes of information and calls. Sorted and distributed mail. Responded to regularly occurring requests for information. Answered phones for president. Took messages and answered all routine and non-routine questions. Acted as a liaison with outside agencies. Handled confidential information. Worked independently special non recurring projects. Acted as project manager for special projects. Designed general correspondences memos, charts, tables, graphs, and business plans.

Lowes

Lancaster, CA

March 2005 – February 2006

Customer Service & Cashier

Responsible for providing quick, friendly customer service by answering customers questions, providing purchase assistance and keeping shelves stocked. Responsible for sales transactions and refunds, and maintaining checkout area.

Irma’s House Cleaning

Oxnard, CA

June 2000 – November 2003

Director of Housekeeping

Developed cleaning standards and practices for both preventive and routine maintenance for floors, walls, ceilings, windows, kitchens, and restrooms. Ensured that staff was trained on cleaning standards and practices. Supervised a staff of 8, including 2 routes. Responsible for hiring, firing, conducting performance coaching, counseling, evaluation, and training and development. Complied with regulatory laws, and safety codes. Ensured that operation of equipment, tools and materials were handled in a safe manner. Ensured all inventory was adequately stocked and ordered in a timely manner. Ensured that all equipment was working and maintained. Conducted health and safety programs to prevent injuries and accidents. Ensured all safety rules and procedures were being followed. Maintained Material Safety Data Sheets.

Target

Oxnard, CA

October 1998 – June 2000

Cashier

Used excellent guest service skills. Handled money, refunds and exchanges. Learned new technology. Quickly and accurately scanned and bagged all items and collected payment EDUCATION:

Hueneme High School 1996 – 2000

Port Hueneme, CA

Antelope Valley College 2009 – 2012

Administrative Justice

Brookes Broker training May 2015

Freight Broker

REFERENCES:

Available Upon Request

Contact this candidate