Center Representative Customer Service

Derek Obi

403-***-**** E: *********@*****.***

*** * ****** ** *******, AB T2P 0N5

PROFESSIONAL SUMMARY

An analytical, empathetic sales professional with over 5 years of comprehensive experience in relationship-building, and exceeding sales quotas. Self-motivated individual with expertise in persuasively introducing products and establishing rapport. Talented at identifying customer needs to deliver effective solutions.

EDUCATION

Bachelor of Arts Law and Society GRADUATED IN 11/2020

University of Calgary, Calgary, AB

SKILLS

Verbal and written communication

Sales presentations

Direct sales

Empathetic

Solution selling

Psychological Insight

Analytical problem solver

Adaptability and Versatility

WORK HISTORY

SALES SPECIALIST 03/2021 to 011/2021

7x Powered Group Calgary, Alberta

Demonstrated ability to effectively implement a solutions-based sales methodology

Frequently met and exceeded the quota set by my Team Lead for selling connected home products

Achieved a company record of making 15 sales in one day

Contributed to a thriving team environment giving personal insights on how to sell the company’s products

Developed the acumen to positively influence customers, handling their objections and concerns with grace; while effectively tailoring solutions to the customer.

SALES INTERN 06/2019 to 09/2019

PEASI Calgary, Alberta

Called Canadian municipalities and regional authorities in Eastern and Atlantic Canada to pitch them a solution for alerting their community in the onset of a natural disaster

Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.

Showed adaptability in changing my sales style depending on the customer I was speaking to

CALL CENTER REPRESENTATIVE 11/2018 to 03/2019

University of Calgary Calgary, Alberta

Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

Ended conversations with the customer feeling uplifted, often commending me on my conversational nature

Approached every interaction with superior customer service, maintaining the standards of conduct set out by my employer

Contributed to company achieving and holding industry-leading customer service ratings.

SALES REPRESENTATIVE 04/2018 to 09/2018

Simplified Marketing Solutions Calgary, Alberta

Engaged in direct marketing where I would approach customers with the intent of showcasing the company's product

Met and often exceeded monthly sales goals significantly .

Developed, tested, and implemented new sales strategies to further personal and team success

Displayed leadership in presenting solutions to fellow team members on how to hone their ability in soliciting our product

TEAM LEAD 03/2017 to 09/2017

GetAssist Calgary, Alberta

Assigned daily employee tasks and monitored activity and completion.

Contributed to the growth of my team members through giving suggestions and solutions in increasing number of sales for our social media product

Led a team of more than 6 individuals with courage and versatility

Successfully accounted for the different personalities in my team, showing the ability to get on with everyone

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