Customer Service Benefits Specialist
Resume:
Jessica B. Gales
Darby Pa. *****
CELL- 610-***-**** HOME-610-***-****
*********@*******.***
PROFESSIONAL SUMMARY
Experience customer service professional possessing excellent communication and organizational skills.
Able to problem solve, multi-task, and prioritize. Proficient in Microsoft Word, and some Excel and other proprietary software Citrix, Seibel, Pass, Ais Acclaris Lighthouse, Benefits Administration and also the Avaya phone system.
EMPLOYMENT EXPERIENCE
DaVita Village Health, Malvern Pa
August 2014- Present
Customer Service Specialist/Clinical Care Coordinator
Answering and appropriately directs inbound calls
Taking inbound calls from patients and Medical office
Assisting with medical information
Verifying Patient information
Registering new members
Uploading Authorization forms from patients
Checking out going an incoming faxes
Making outbound call to providers
Sending out Program information
Taking patients information for referrals
Communicate program information to patient, providers, dialysis center and other caregivers
Both telephonically and by mail
Schedule appointment and follow up with patients and provider
Research and enter PNI numbers for Providers
Checking on patient flu and pneumonia vaccines
Requesting medical information from Dialysis Unit
Completing Hospital review follow up with my nurse
Assisting with interviewing new Care Coordinator
Contact Dialysis Center for AVF and CVC updates
Updating information in Vascular Access Plan
Educating Patients on Kidney Disease
Scheduling patient in EPIC
Trion Group, King Of Prussia, Pa
April 2013 – August 2014
Employee Advocate
Assisting coworker with questions and training on benefits
Assisting employee with enrolling in benefits
Assisting with cobra election and information
Processing FSA claims
Answering several calls a day from clients and employee
Researching employee account and updating information in the system.
Xerox Cherry Hill, N.J
August 2010 – April 2013
Client, Verizon
Benefits Specialist Representative
Assisting Participants with benefit issues
Enrolling in benefits and assisting with FSA accounts
Helping participants with all benefit issues
Assisting with Cobra information
Assisting with balance information
Making address changes
Ordering new cards for the account
Asist member’s in enrolling in Medicare and Medicaid
EDUCATION
MCI Training Center, Alpharetta, GA
October, 2000
Customer Service Training Certificate
Olney High School, Philadelphia, PA
September, 1979
GED
Salary Requirement, 36,000.00 yearly
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