Data Entry Customer Service

Lindsay Morrow

Jackson, MS *****

*******************@*****.***

+1-601-***-****

I'm looking for a Company that I as well as the Company can grow together! I enjoy a fast paced environment.

Authorized to work in the US for any employer

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Technical Support/Customer Service

Sitel - Starkville, MS

September 2019 to January 2021

· Managed customer accounts

· Assisted with technical support duties

· Data entry

· Processed exchanges, refunds, customer transactions, orders, and Special Orders

· Ensured All State, Government, & Insurance guidelines were always followed.

· Live chat agent

· Handled emails, inbound calls, and outbound calls

· Provided policy and service information

· Resolved customer information and complaints

· Responsible for tracking and maintaining inventory

· Handled online orders and credit card transactions

· Responded to claim inquiries

Service Manager/Service Advisor

Car Care Clinic Jet Lube - Jackson, MS

January 2016 to August 2019

· Assisted customers with a warm and professional attitude

· Processed exchanges, refunds, customer transactions, orders, and Special Orders

· Assisted customers with questions

· Kept records of customer complaints

· Handled emails, inbound calls, and outbound calls

· Booked appointments

· Managed customer accounts

· Assisted with technical support duties

· Helped in shop.as needed

· Performed data entry. Ex customer information, shipments, orders, inventory, and supplies

· Handled billing issues and order inquiries

· Operated the cash drawer

· Responsible for orders and returns of wrong/defective parts requested by technicians

· Responsible for hiring and training

· Ensured All State, Government, & Insurance guidelines were always followed...

· Set up online accounts for the Fleet programs

· Trained employees on new programs. (Example. Synchrony Financial, AAA, GM's online parts discount program, Ext Warranty Programs

Customer Service

Firestone Complete Auto Care - Jackson, MS

August 2014 to January 2016

· Assisted customers with a warm and professional attitude

· Processed exchanges, refunds, customer transactions, orders, and Special Orders

· Assisted customers with questions

· Kept records of customer complaints

· Handled emails, inbound calls, and outbound calls

· Booked appointments

· Managed customer accounts

· Assisted with technical support duties

· Monitored claims and physician-related services

· Performed data entry for customer information, shipments, orders, inventory, and supplies

· Handled billing issues and order inquiries

· Operated the cash drawer

· Took inventory

· Interacted with customers through live chat

· Provided policy and service information

· Resolved customer information and complaints

· Responsible for tracking and maintaining inventory

· Handled online orders and credit card transactions

· Responded to claim inquiries

· Answered general questions

Manager

Glass Master - Richland, MS

March 2003 to May 2014

Supervised 11+ Employees

· Handled day-to-day operations

· Oversaw 11+ Customer service and Auto Glass Techs

· Handled marketing, sales, inventory management, customer relations, revenue planning, advertising, and Hiring & Training

· Handled all sales, revenue, payroll, and inventory reporting

· Recruited new hires by Job Board's

· Responsible for customer relations

· Made daily deposits

· Handled drawer cash outs

· Created schedule

· Handled opening and closing of store and office

· Kept store and office clean

· Handled the daily counts

· Assured excellent customer experience at all times

· Responsible for ensuring all regulations are met

· Responsible for customer relations

· Ensured All State, Government, & Insurance guidelines were always followed... Automotive

Education

GED

Skills

• 30 wpm

• Automotive repair

• Obd II

• Retail sales (10+ years)

• Strategic Planning

• Training (10+ years)

• Marketing

• Microsoft Os (10+ years)

• Technical support (5 years)

• Mac OS X (5 years)

• Kronos (3 years)

• Customer Relationship Management (10+ years)

• Customer Service virtual (5 years)

• Management (10+ years)

• Editing (10+ years)

• Human Resources (10+ years)

• Inventory Management (10+ years)

• Regulatory Compliance (10+ years)

• Banking (10+ years)

• Security cordinator (4 years)

• Advertising (10+ years)

• Leadership Development (6 years)

• Training & Development (10+ years)

• New Product Launches (5 years)

• Adobe (10+ years)

• Networking (10+ years)

• Customer Relations (10+ years)

• Photoshop (5 years)

• New Business Development (10+ years)

• Program Management (7 years)

• Training & Development (10+ years)

• Logistics (10+ years)

• Loss Prevention (10+ years)

• Research (4 years)

• Quickbooks

• Sales

• Communications

• Microsoft Excel

• Microsoft word (10+ years)

• Administrative Assistant (7 years)

• Accounting (10+ years)

• Excel

• Javascript (4 years)

• Salesforce

• Web Development (10+ years)

• Business Development

• Helpdesk Support

• Tech Support

• Help Desk

• Desktop Support

• Call Center All Microsoft based products Most Apple programs 30 WPM 10 Key

• Network Support

• Operating Systems

• Account Management

• Troubleshooting

• Live Chat

• Microsoft Windows

Certifications and Licenses

Automotive glass repair March 2005 to Present Auto glass Repair and replacement Driver's License Additional Information Auto Glass Repair & Replacement Automotive Repair

Contact this candidate