Service Representative Customer

Khori Banks

******@***.*** 972-***-**** (mobile)

CURRENT ADDRESS

**** * ******** **

Wadsworth, Illinois 60083

PERMANENT ADDRESS

P.O. Box 573

Charleston, Illinois 61920

EDUCATION:

Eastern Illinois University – Charleston, Illinois Expected Graduation: May 2023

Bachelor of Science, Marketing

GPA: 2.75/4.0

RELEVANT COURSES:

·Marketing

·Managerial Accounting

·Statistics for Business

·Managerial Economics

·Management

·Financial Accounting

·Principles of Marketing

·Legal Environment of Business

·Operations Management

TECHNICAL/NON-TECHNICAL SKILLS:

Microsoft Word

Hootsuite

PowerPoint

Excel

EXPERIENCE:

Nova, Raleigh, NC Lead Setter February 2022 – May 2022

Create relationships with potential clients

Organize and facilitate appointments regarding services to create new business leads

Report to virtual team meetings weekly for continuous training and shared best practices

Jimmy Johns, Charleston, Illinois Customer Service Representative January 2020 – May2021

Efficiently interact with customers in a high stress environment

Oversee order taking process to include preparing/ packaging orders

Uphold company standards visually and through my actions

Dominos Pizza, Beach Park, IL Manager – Shift Leader May 2018 - April 2019

Respectfully and timely resolved multiple customer complaints each shift

Trained nearly 60 employees for various job positions

Lead shifts of 10-20 employees, including dispatching delivery drivers

Responsible for counting and depositing the nightly cash deposits

VOLUNTEER EXPERIENCE:

Shiloh Baptist Church, Waukegan, IL Soup Kitchen/Food Pantry October 2013 – June 2018

Unloaded, organized, and distributed food and canned goods to fellow members of my community

Trained 5-10 volunteers to work as a team to serve 50-100 members each week

AWARDS/ACTIVITIES:

INROADS, Inc., Orlando, FL

National Talent Network Candidate September 2021 – Present

• Qualified talent network candidate selected for early career identification placement with partnering company

• Successfully completed the Candidate Preparation Session Workshop: interview readiness training including interview preparation, resume building and impression management

• Participated in live and automated candidate engagement activities designed to elevate professional acumen and business fundamentals

Thanksgiving Scholarship Recipient August 2017 – May 2017

Nominated by school board and alumni

Responsible for maintaining a GPA of 3.

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