Customer Service Support
Resume:
Danielle Ochoa
***************@*****.***
Objective
To obtain a rewarding and challenging position that will utilize my professional experience and expand my knowledge, along with offering opportunities for personal and professional growth.
Experience
Star 1 Personnel/Ascend Staffing Romeoville IL
10/21 – Present
Regional Sales Manager
Achieved regional sales objectives by coordinating sales team developing successful strategies and servicing accounts to strengthen business relationships.
Made onsite sales calls to perspective customers to help sales representatives close lucrative deals.
Finalized sales contracts with high-volume customers.
Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Exceeded targets by building, directing and motivating high- performing sales team.
Held regular performance evaluations to assess strengths and weaknesses of team members and provide counseling outcomes.
Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to the sales team.
Attracted new clientele and developed customer relationships by hosting product focused events.
Optimized forecasting with solutions and business management strategies.
All About Personnel, Ottawa, Aurora and Hanover Park, IL
10/2020 – 10/2021
Regional Operations Manager
Serve as the primary liaison to Branch Managers (e. g., recruiting, performance appraisals and associate relations for all staff). This includes coaching and counseling managers to ensure consistency with policies.
Develop, lead, and execute strategies to foster positive associate relations and retention.
Work collaboratively with other managers and business units on recruitment, operational and training issues. This includes communicating key initiatives to ensure that corporate objectives are clearly managed and understood by all.
Work with Ownership to oversee the daily operations for the branches
Oversight and facilitation of the staffing model including recruiting and working with managers to maximize resource utilization via cross-training, workforce optimization staff development, and/or resource sharing across teams.
Departmental resource for personnel management concerns (e. g., performance appraisals, day-to-day management concerns, etc.)
Business continuity planning and emergency response preparedness
Corporate services, building services, and technology liaison.
Defining the priorities of the department with regards to client service, risk management and efficiency.
Make decisions for operational activities and set strategic goals.
Plan, monitor, and execute the day-to-day running of business to Branch Managers to ensure compliance, order fulfillment, and customer service.
Supervise staff from different departments and provide constructive feedback.
Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements.
Oversee customer support processes and organize them to enhance customer satisfaction.
Review financial information with Ownership and adjust operational budgets to promote profitability.
Revise and/or formulate policies and promote their implementation.
Manage relationships/agreements with external partners/vendors.
Evaluate overall performance by gathering, analyzing, and interpreting data and metrics.
Ensure that the company runs with legality and conformity to established regulations.
Malone Solutions, Bolingbrook, Il
07/2019 – 10/2020
On-Site Specialist
Maintain ongoing communication with customer representatives,
Recruit, screen, test, interview and evaluate applicants for assignments,
Place candidates on assignments in a timely manner.
Retrieve and process job orders from customer representatives.
Enter, update and maintain personnel records in the employee database.
Conduct investigations of any issues involving temporary associates and customer.
Prepare and present statistical/metric reports on status of temporary assignments.
Interface with client regularly to ensure staffing needs are being exceeded.
Preform various administrative duties (file, fax, scan, copy, payroll etc.)
Lincare, Willowbrook, IL
10/2016 – 6/2019
Customer Service
Communicating with clients, referring sources and administrative department inquires.
Entering patient information into the system.
Making decisions as needed, off-hours or without supervision to ensure an uninterrupted supply of product to customers.
Becoming educated in qualifications of multiple insurances to ensure clean order intake.
Communicating with insurance companies and/or prior authorization requests.
Making sure the customers are satisfied with the service and assisting them with any issues/concerns related to their health.
Use of Microsoft Office, Excel, PowerPoint and Outlook
Corporate Services Inc. Montgomery, Il
09/2014 – 09/2016
Branch Manager
Maintain, manage and monitor all customer related operational issues.
Develop and execute branch sales strategies to maximize revenues.
Ensure coordination between sales, marketing, accounts and staffing coordinators.
Ensure training to the staffing coordinators, evaluate job performance.
Prepare financial statements for the branch and report them directly to the regional manager.
Monitor expenses of the branch.
Ensure profitable results in administrating branch.
Develop and communicate business strategies to the branch staff.
Maintain all relevant databases and update.
Prepare branch budget and submit directly to the regional manager.
FNS, Inc. Bolingbrook, Il
10/2009 – 08/2014
Production Supervisor/Assistant Manager
Responsible for all line’s assignment plans, reviewing and planning scheduled lines assignments along with total number of lines running for the day (production lines, sealing lines) total core requirements.
Responsible for all line resources staffing, assigns four core resources per line per lead, and assign balances of resources per line, based on product needs. Review line cleanliness and address that as needed.
Responsible for Daily Operating Report, which consists of receiving documentation from each lead who has run a line for the day, populate daily operating report verify that data is correct through LPIN system, assign correct number of all resources to all resources to all support areas. Responsible for tracking all line performance which consists of daily line performance, meet with Team Leads once per week and update their line performance results for the week, review details, suggestions and adjust to improve overall line UPH performance, print and post all line performance charts, review line core positions and adjustments, review production performance results with entire production team.
Responsible for all staffing request, access core line resources assignment for shift starts, assure line start on time, access total resources needed run required lines, based on resources matrix and any additional projects that may come up, request staffing needs from all agencies before noon the prior day.
Responsible for all core resources cross training, which consists of documenting core resources original placement, assign cross training schedule, per line, per lead. Review target to plan attainment, review and document cross trained positions, per resources, per line. Address line issues throughout the day.
Responsible for all of production costing database, which consists of in our resources requested per agency and total hours worked into database.
Responsible to review and confirm all data for accuracy for presentation during production review meeting.
Responsible for production temp labor cost which consists of, verify hours worked, per resources, per agency, confirmation invoiced hours, communicate with agencies of any inconsistences, corrections and adjustments must forward to my direct manager for his approval.
Responsible to analyze the main factors of the production area.
Use of Microsoft Office, Excel, PowerPoint and Outlook.
First Choice Staffing, Aurora, Il
08/2008 – 9/2009
Staffing Coordinator
On-site at the companies largest account which was Sony Distribution where I was responsible for staffing over 200 people and making sure employees preform their job to the client’s satisfaction.
Help accountable for bringing in new business while maintaining ongoing relationships with existing clients.
Maintained accurate and complete personnel files, including performance reviews, pay, and work history, performance documentation, I-9 and W-4’s.
Accounts payable/accounts receivable
Responsible for the entire hiring process, which included administering and evaluation assessment tools.
Responsible for interviewing potential candidates to verify previous work experience and identify strengths and weakness.
Responsible for preforming cold calls and client visits.
Responsible for quoted pricing to new and existing clients.
Responsible for processing all aspects of payroll and completed weekly reports for client’s approval.
Responsible for making qualifying calls as well as skill marketing candidates.
Maintained a full-service desk.
Use of Microsoft Office, Excel, PowerPoint and Outlook.
Education
Huntington Beach High School, Orange County, CA -diploma
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