Melissa Hutson

Cynthiana, KY *****

adsoe6@r.postjobfree.com

1-859-***-****

Hard working and reliable person with strong ability in many EMR systems and computer software. Offering medical knowledge, customer service and team work. Highly organized, proactive and punctual with team-oriented mentality. Looking to utilize my many years of experience with a job I can do working from home. I am a quick learner and eager to get started. I feel I would be a great asset to any team.

Authorized to work in the US for any employer

Work Experience

Office Coordinator

Harrison Memorial - Cynthiana, KY

May 2014 to July 2020

Hospital

Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight Cynthiana, KY Office Coordinator deadlines.

Supported internal team members with technical knowledge, operational support and exemplary customer service.

Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking.

Guided team members to minimize delays and maintain high-quality daily production. Documented daily office activities in report logs for senior management review, smoothly implementing suggested operational changes to eliminate process gaps. Developed and implemented successful customer relations strategies, opening up communication and dramatically increasing satisfaction scores.

Created training program for new office employees, decreasing training Managed incoming and outgoing correspondence and packages to support smooth daily operations. Collaborated closely with Practice Manager to effectively smooth and improve office operations. Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call • Cleaned and organized office areas to keep team members efficient and on-task. CCTV

Administrative support

Problem resolution

Communications

Organization

Team management

First Aid/CPR

Planning and coordination

MS Office

Customer service

Supervision

Team building

volumes by leveraging strong multitasking and task prioritization skills Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.

Assigned projects to administrative staff, boosting office productivity and streamlining processes. Instructed new hires on administrative procedures and company policies, closely checking work to verify performance.

Office Coordinator

BCTC - Lexington, KY

September 2014 to September 2014

SRNA in Nursing Assistance

Medical Assistant

Urology Associates - Lexington, KY

January 2006 to February 2014

Inc.

Conducted patient interviews to gather health history, vital signs and information about current Lexington, KY Medical Assistant medical issues.

Cleaned and disinfected chairs and equipment according to facility policy. Maintained clean and organized work area with adequate supplies and reagents. Completed preventative maintenance, inspections and electrical safety testing. Interviewed and engaged patients to obtain medical history, chief complaints and vital signs. Organized charts, documents and supplies to maintain team efficiency. Prepared equipment and positioned patients for cardiac catheterization and other invasive procedures. Ordered and received disposable supplies and created SAP purchase orders. Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.

Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflows running smoothly.

Contacted pharmacies to submit and refill patients' prescriptions. Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.

Positioned patients for optimal comfort before procedures. Monitored patient stability by checking vital signs and weight. Reviewed treatment sheets for completeness and accuracy. Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs. Acted as liaison between physician and patient, answering questions and delivering test results. Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies. Observed and documented patient status and reported patient complaints to case manager for resolution.

Obtained and recorded patient vital signs; escorted patients to examination rooms and documented medical histories.

Efficiently performed insurance verification and pre-certification and pre-authorization functions. Communicated with patients by phone and via written correspondence. Evaluated and reported current equipment inventory to appropriate sources. Furnished necessary supplies, support and assistance to medical staff and patients for unit specific procedures.

Scheduled appointments for patients via phone and in person. Recorded patient histories and filed supporting clinical data and diagnosis. Selected equipment for use in ultrasound setup according to specifications of examination. Maintained inventory, vaccination and product expiration logs to record updated documentation for Contributed to efficient office operations by triaging patients by severity of medical complaint. • tracking purposes.

Verified type of radiology procedure prior to exams using HIPAA guidelines for two identifiers. Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs. Prepared patients for examinations, taking vital signs and updating medical histories. Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations. Educated patients about medications, procedures and physician's instructions. Carefully prepared, reviewed and submitted patient statements. Maintained and calibrated lab instruments and equipment. Completed clinical documentation in accordance with agency guidelines. Requested scripts from doctors and verified insurance and coding. Sterilized medical equipment after each procedure. Removed strip printout from equipment to obtain permanent record of internal examination. Prepared, stained, cover slipped and catalogued cytology specimens. Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses. Answered appointment calls.

Cleaned, restocked and prepared exam rooms and medical equipment. Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.

Resolved and clarified issues with patient medications and collaborated with local pharmacies. Installed and precisely calibrated biomedical equipment. Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.

Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.

Assessed, documented and monitored vital signs for more than patients 50 per day. Collected forms, copied insurance cards and co pays to coordinate patient information for billing and insurance processing.

Assisted with technical treatments and entered information in patient records and charts. Prepared prescription refill requests on behalf of physician to prevent lags. Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.

Performed routine tests such as urine dip stick, vision and hearing tests. Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research. Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions. Assisted patients in preparation for examinations, assessing and recording vital signs. Kept facility stocked with necessary supplies, equipment and instruments. Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.

Troubleshot malfunctioning equipment and test systems. Troubleshot malfunctioning equipment and test systems. Scheduled surgeries by making arrangements with surgical center and verifying times with patients, preparing charts, pre-admission and consent forms. Sterilized medical instruments as needed.

Took messages using Allscripts Touchworks.

Followed all principles of asepsis and infection control. Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.

accurately recording results in patient history summary. Batch-scanned and indexed patient charts.

Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.

Completed and submitted clinical documentation in accordance with agency guidelines. Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.

Education and Training Performed preliminary physical tests, such as taking blood pressure, weight and temperature,

Education

High school diploma in Nursing

Lexington, KY

July 2014 to October 2014

Skills

• Client relations

Cost control

Vendor management

Expense reporting

Meeting organization

Inventory coordination

Scheduling and calendar management

Data entry

File and data retrieval systems

CRM and office management software

Event coordination

Invoice generation

• Triage

• Allscripts

• Medical Records

• Medical Scheduling

• EMR Systems

• Infection Control Training

• Phlebotomy

• QuickBooks

• Transcription

• Microsoft Excel

• Data entry

• Microsoft Powerpoint

• Microsoft Access

• Microsoft Outlook

• Insurance Verification

• CPT coding

• ICD-10

• Medical Terminology

• Experience Administering Injections

• HIPAA

• Patient care

• Microsoft Word

• Customer service

• Microsoft Office

• Vital Signs

• Medical Billing

• Employee Orientation

• Clerical Experience

• ICD-9

Certifications and Licenses

SRNA

SRNA

Present

Assessments

Office Manager — Highly Proficient

July 2020

Scheduling and budgeting

Full results: Highly Proficient

Medical Billing — Completed

July 2020

Understanding the procedures and forms used for medical billing. Full results: Completed

Scheduling — Highly Proficient

July 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient

Nursing Aide Skills — Highly Proficient

July 2020

Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Highly Proficient

Verbal Communication — Proficient

July 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Customer Focus & Orientation — Highly Proficient

July 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Data Entry: Accuracy — Highly Proficient

September 2020

Entering data quickly and accurately

Full results: Highly Proficient

Administrator — Proficient

September 2020

Personality and problem-solving skills

Full results: Proficient

Following Directions — Proficient

September 2020

Following multi-step instructions

Full results: Proficient

Filing & Organization — Proficient

September 2020

Arranging and managing information or materials using a set of rules. Full results: Proficient

Home Health Aide Skills — Highly Proficient

October 2020

Providing care to patients in a home setting

Full results: Highly Proficient

Cashier Skills — Highly Proficient

November 2020

Counting cash, processing transactions, following written procedures, and attending to details Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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