Customer Service Event Specialist
Resume:
Annette Shipps
Cordova TN **016
Annette Shipps
Dear Hiring/HR Manager,
With considerable enthusiasm, I would like to express interest in a potential position with said company. As a professional I have vast amounts of experience in retail, management, and customer service. I am consistent, hard working, and dependable with every task and assignment given to me. My past positions have cultivated skills in team building and administrative organization have proven successful in my different positions over the years. I’m ready and willing to take up any assignment a new position will bring.
Thank you for the opportunity to express my interest as a potential candidate. Best Regards,
Annette Shipps
Summary Statement
Professional Experience
Seeking new opportunities to utilize 20+ years of professional experience in Management, Customer Service & Merchandising. Annette
Shipps
Business Specialist
Garden of Flavor May 2019 - Present
Brand Ambassador Memphis, TN & Germantown, TN
Introduced Cold- pressed Energy juice to customers at Whole Foods Memphis and Germantown.
Market the product to customer by educating the on the nutritional benefits of each juice.
Education
Bachelor’s Degree
Texas Southern University
*************@*****.***
1695 Tamhaven Court
Cordova, TN 38016
Contact
Federal Express July 2019 - March 2021
Revenue Customer Service
Meet customer service requests via phone with excellence Process payments, credits, adjustments, refunds and debits Process customer account changes such as address, phone, e-mail, etc. Transfer requests to appropiate departments when needed Perform customer package tracking
Process Customer pick ups, order-supplies
Provide customer package rating and location information Computer Skills
Proficient in Microsoft Word
Proficient in Excel
Proficient in PowerPoint
Proficient Teams processing system
Created weekly schedule for CNA's
Operated as a liaison for with client and patient communications. Comfort Keeper/ April-October 2021
Scheduler
Managed demo team inside of Costco Warehouse
Created weekly schedules, scheduled/organized interviews, appointed new employees, trained
Facilitated gathering documentation such the I9 and organized orientations.
Administrated team corrections, write ups and promotions. Certified in food safety
Costco/March - September 2022
Club Demonstration Service Event Manager
Lands End January 2017 - January 2019
Team Lead / Supervisor/ Trainer
Received top sales YTD 2016/ MTD 2017 Top sales
Manage entire department, complete weekly schedules Recruit, interview, and hire department team members Complete monthly markdowns, MRN’s and floor resets Provide customer service, weekly conference calls, process returns and operate cash register
Crossmark Marketing Company continued
Received top sells in Region 10 months in a row in 2016 Ensured 14 Sam’s Club Demo Supervisors were in compliance within company standards
Ensure all Club Supervisor positions were filled within designated Market Recruited, interviewed, hired and trained all new Club Supervisors in Market Processed New Hire - Orientation - on boarding
Traveled monthly to 4 states performing club visits, audits, coaching, training and counseling
Proficient in excel, Microsoft, Power Point & Outlook Conducted weekly team conference calls to communicate company information Worked as a liason between Supervisors and teams to solve team conflict Approved all Supervisors timesheet and expense reports Ability to multi-task handling a variety of projects simultaneously Food safety certified until 2020
Administrator performing all functions in office
Professional Experience continued
Business Specialist
Annette
Shipps
Education
Bachelor’s Degree
Texas Southern University
*************@*****.***
1695 Tamhaven Court
Cordova, TN 38016
Contact
Computer Skills
Proficient in Microsoft Word
Proficient in Excel
Proficient in PowerPoint
Proficient Teams processing system
Crossmark Marketing Company
Market Manager January 2016 - November 2016
Retail Supervisor May 2015 - December 2015
Retail Supervisor of Events January 2010 - May 2015 Team Lead August 2010 - November 2010
Event Specialist January 2010 - August 2010
Supervised 60 Event Specialist within 30 Walmart & Sam's Club in 4 states Ensured all 30 Wal-Mart store positions were staffed in a timely manner Recruited, interviewed, hired and trained all Event specialists Completed, approved and submitted all special requests paperwork Placed all demo equipment, supplies and uniform orders Traveled to stores monthly to perform club visits, audits, coaching and counseling Created weekly team schedules
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