Sales Assistant, Customer Service, Events and Promotions
Resume:
• A Sales Assistant / Team Leader with a combined 4+ years of experience within the Hospitality, Marketing and Events Management Industry.
• With a proven track record demonstrating a solid and intuitive understanding of event management, sales, customer service, entrepreneurship, administration, marketing, stock management, project support, and relationship management.
• Recognized for innovation, high levels of dedication and commitment, having worked as a Sales Assistant and Team Leader at Hex Infusions (Pty) Ltd and Connexit Promotions (Pty) Ltd.
• Highly skilled in the applications of Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Saba Cloud, and Microsoft Outlook in professional communications, project support, planning, coordination, and organisation.
Hex Infusions (Pty) Ltd, Pretoria, Gauteng, SA
SALES ASSISTANT Part-time
Reporting To: Owner
Industry/Services: Hospitality, Events Management, Mobile Cocktail & Events Bar Key Duties: Actively devising strategies to sell the new and unique shooters the bar creates for a specific event and:
• Receiving, processing, and organising shipments and deliveries accordingly, processing customer payments using the point of sale (POS) system.
• Restocking depleted or low shop items and ensuring that workstations are organised according to established guidelines.
• Performing end-of-day cleaning or housekeeping duties at the workplace.
• Keeping track of stock levels used for products and determining quantities needed to sell to break even.
• Assisting customers in locating desired items informing customers about promotions to encourage purchases.
• Collaborating with the sales team with setting up, preparing drinks, and communicating with the events coordinator at every event.
• Performing regular price audits to identify and correct price discrepancies; Addressing and professionally resolving customers complaints.
• Collecting money and giving out the desired products; Maintaining an in-depth knowledge of store items to provide advice and recommendations as needed.
11/2018 – 12/2020
Connexit Promotions (Pty) Ltd, Durban, KwaZulu-Natal, SA 2 – 4/11/2018 WORK EXPERIENCE
PROFILE
1
SALES ASSISTANT
MOGAU
MAKGOPA
PERSONAL INFO / CONTACT
Cell
Area
Drivers License
+27(0)73 160 0492
Johannesburg, Gauteng, SA
************@*****.***
Mogau Makgopa
Code 8/B
EDUCATION
• Bachelor of Commerce in
Entrepreneurship
2019 – Present / Mancosa, Auckland
Park, Johannesburg, Gauteng, SA
• Grade 12
12/2017 / Abbotts College
Silverlakes, Pretoria, Gauteng, SA
Connexit Promotions (Pty) Ltd, Durban, KwaZulu-Natal, SA TEAM LEADER Full-time
Reporting To: Owner
Industry/Services: Marketing & Events Management
Key Duties: Leading a team to plan and organise promotional, business effectively, and social events by ensuring the target audience are engaged and the message of the event is adequately marketed and:
• Liaising with clients to find out their exact event requirements and producing detailed proposals for events (including timelines, venues, suppliers, legal obligations, staffing and budgets).
• Leading the entire process from the planning stage right through to running the event and carrying out the post-event evaluation; Managing all pre-event planning, organising guest speakers and delegate packs
• Setting up the team, preparing beforehand and counting and monitoring the stock levels before and after activations.
• Managing a staff team, giving full briefings, overseeing shift assignments and leading the team in promotions during the activations.
• Researching venues, suppliers, and contractors, then negotiate prices and hire
• Managing and coordinating suppliers and all event logistics (for example, venue, catering, travel)
• Liaising with sales and marketing teams to publicise and promote the event
• Coordinating suppliers, handling client queries, and troubleshooting on the event day to ensure that all runs smoothly and to budget.
• Organising facilities for car parking, traffic control, security, first aid, hospitality, and the media.
• Making sure that insurance, legal, health and safety obligations are followed.
• Overseeing the dismantling and removal of the event and clearing the venue efficiently.
• Producing post-event evaluation to inform future events research opportunities for new clients and events. 5/2018 – 8/2018
LANGUAGES
• Sepedi (Fluent), Setswana (Fluent)
• English (Fluent), Afrikaans
(Beginner)
COMPUTER SKILLS
• Microsoft Word, Microsoft Excel
• Microsoft PowerPoint, Outlook
TECHNICAL SKILLS
• Sales, Entrepreneurship
• Financial Administration
• Marketing, Stock Management
• Negotiation, Budgeting
• Data Collection, Data Analysis
• Scheduling, Planning
• Coordinating, Customer Service
• Record-keeping, Procurement
• Policies & Procedures
• Report Writing, Delegating
• Consumer Engagement
• Economics, Coordination
• Globalisation, Business Ethics
WORK EXPERIENCE
Mogau Makgopa Sales Assistant / Team Leader +27(0)73 160 0492 ************@*****.*** 2 PROFESSIONAL SKILLS
• Project Support
• Research
• Event Management
• Relationship Management
• Inventory Management
• Time Management
• Relationship Management
• Stakeholder Management
• Business Management
• Business Mathematics
• Business Communication
• Business Planning
• Human Resource Management
• Accounting
• Business Law
• Computing Applications
• Financial Accounting
• Financial Strategies
• Organisational Strategy
• Social Entrepreneurship
• Statistical Techniques
• Information Management
Connexit Promotions (Pty) Ltd, Durban, KwaZulu-Natal, SA PROMOTER / WAITER Full-time
Reporting To: Owner
Industry/Services: Marketing & Events Management
Key Duties: Served as a Promoter and Waiter at the Tops @ Spar wine show for both their events that took place in Menlyn Park Shopping Centre and Monte Casino by:
• Staying competitive and proactive while striving to meet customer acquisition and revenue growth objectives for the brand by promoting the products and services of the organisation.
• Advertising the products and services through in-person demonstrations at different events.
• Managing the stations, stocktaking, assigning workers to stations on the floor, and being flexible to where help was needed.
• Setting up and maintaining a demonstration area, such as a table, stand, or booth at various events.
• Keeping the demonstration area tidy and well stocked with products, samples, and literature.
• Demonstrating the features of a product or service to potential customers.
• Employing interactive materials such as videos, charts, or slideshows to share information about a product or service when necessary.
• Staying up to date with product or service features to effectively answer any questions from potential customers.
• Recording transactions and stock levels, processing customers’ payments.
• Generating reports that outline customer interest levels, questions asked, number of products/samples/literatures sold and distributed at various events. 6/2019 – 9/2019
Urban 5occer (Pty) Ltd, Pretoria, Gauteng, SA
REFEREE Full-time
Reporting To: Owner
Industry/Services: Events & Recreation, Indoor Soccer Key Duties: Officiating the matches that were assigned and making sure teams were on the pitch before the commencement of games and that their game fees had been settled prior to the games and:
• Inspecting sporting equipment or examining participants to ensure compliance with event and safety regulations.
• Officiating at sporting events, games, or competitions, to maintain standards of play and to ensure that game rules are observed.
• Reporting to regulating organisations regarding sporting activities, complaints made, and actions taken or needed, such as fines or other disciplinary actions.
• Signalling participants or other officials to make them aware of infractions or to otherwise regulate play or competition.
• Conferring with other sporting officials, coaches, players, and facility managers to provide information, coordinate activities, and discuss problems.
• Teaching and explaining the rules and regulations governing soccer.
• Resolving claims of rule infractions or complaints by participants and assessing any necessary penalties, according to regulations.
• Verifying scoring calculations before competition winners are announced; Compiling scores and other match records.
• Directing participants to assigned areas, such as starting blocks or penalty areas.
• Keeping track of event times, including match times and elapsed time during game segments, starting or stopping play when necessary.
• Judging performances in sporting competitions to award points, impose scoring penalties and determine results.
• Researching and studying players and teams to anticipate issues that might arise in future engagements.
• Verifying credentials of participants in sporting events, and making other qualifying determinations, such as starting order or handicap number.
6/2017 – 8/2019
REFERENCES
• Norbit Ngambirano: Manager,
Urban 5occer, +27(0)61 685 8176
• Ofentse Ntladi: Owner, Hex
Infusions, +27(0)83 385 9378
• Browyn Hatcher: Owner,
Connexit Promotions, +27(0)82
782 5989
SOFT SKILLS
• Teamwork
• Leadership
• Effective Communication
• Negotiation
• Active Listening
• Dependability
• Motivation
• Collaboration
• Conflict Resolution
• Presentation Skills
• Analytical
• Efficiency
• Disciplined
• Professionalism
• Confidence
• Skills Transfer
• Coaching
• Mentoring
Contact this candidate