Customer Service Representative/ Biller, Examiner, Coder
Resume:
Laura Domen
Customer Service/ Claims Processor
Enthusiastic Senior Customer Service Representative with more than thirteen years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.
Address
Pittsburgh, PA, 15220
Phone
***********@*****.***
Complaint resolution
Creative problem solving
Good listening skills
Professional telephone demeanor
Medical terminology knowledge
2014-05 -
2020-12
2001-08 -
2007-01
Senior Customer Service Representative
90 Degrees Benefits, Pittsburgh, PA
Informed customers of product, price and policy changes to educate on issues and resolve concerns.
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
Engaged clients in person and over phone to answer questions and address complaints.
Evaluated customer information to explore issues, develop potential solutions and maintain
high-quality service.
Senior Customer Service Representative/ Processor
CDS Administrators, Pittsburgh, PA
Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
Followed up with customers on unresolved issues. Reported policy changes and company conditions affecting customer satisfaction.
Followed up on potentially fraudulent claims initiated by claims representatives.
Demonstrated respect, friendliness and willingness to help wherever needed.
2020-05 -
2021-05
1995-10 -
1997-12
Certificate: Medical Claims Examining And Billing
Median School Of Allied Health Careers - Pittsburgh, PA
Bachelors : English Language And Literature
LaRoche University - Pittsburgh, PA
Walking, reading, movie history, swimming, and cross-stitch.
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