Delivery Station Liaison

EXPERIENCE

DELIVERY STATION LIAISON, AMAZON - **/2022- PRESENT

Procure helpful information from customers to enact choice processes and drive re- attempts, including shipment “rescue routes” where possible. Make complex analytical decisions to resolve conflicts and set appropriate expectations with customers.

Communicate with third party Delivery Service Providers to effectively provide on-site localized customer service in realtime via investigation of a parcel's location and how Amazon can deliver it to the customer as quickly as possible. DISTRIBUTION, LYRUS NETWORKS — 01/2019- 01/2022

Organized and distributed Gojo’s Purell products such as, sanitizer and soap dispensers. Track and log bulk inventory of individual shipments for installation. Assist in maintaining clean and safe work environments and developing crew morale. COUNSELOR, NEW YORK FOUNDLING — 07/2018-09/2018

Supervise and protect campers from any risk to their health or safety, including bullying, abuse or any public health hazard.

Organize and supervise daily group activities according to schedule; ensure timely arrival and departure at all daily activities.

Utilize positive and supportive techniques and strategies to resolve problems and enforce discipline among campers.

FULFILLMENT ASSOCIATE, AMAZON — 09/2015-03/2016

Sort and place materials on racks, shelves or in bins according to organizational standards. Assist shipping and receiving unloading trucks and checking in merchandise. Maintains inventory controls by collecting stock location orders, printing request, recording amounts of materials or items received or distributed through a computer; May also assist in counting of physical inventory.

SALES/CUSTOMER SERVICE, 1ST STOP MOBILE — 08/2014-09/2015 Help customers identify services and products best suited for their needs. Built a loyal customer basely using consultative sales approach. Operate register in order to manage cash for sold items. Balance all transactions at the end of the day for cash reconciliation. 1901 Madison Avenue, New York NY 10035 305-***-**** ********.*******@*****.*** ALEXIS HAMILTON

BAR MANAGER, WINE ROOM — 02/2012-09/2015

In charge of ordering and inventory, maintaining and stocking all bar items. Addressed complaints and resolved problems with both staff and customers. Hired and trained new employees to ensure consistent quality service for guests. Managed all day to day operations including bookkeeping. INTERN, DONORS CHOOSE —SEPTEMBER 2010-MARCH 2011

Scan documents into database.

Maintain complete activity logs and prepare reports. Organize, prepare and dispatch packages efficiently. EDUCATION

WESTERN GOVERNORS UNIVERSITY — B.S.INFORMATION TECHNOLOGY, EXPECTED 2022

GOOGLE IT SUPPORT PROFESSIONAL CERTIFICATE, 2021

SKILLS

Strong communication, interpersonal, and presentation skills. Mathematic proficiency.

Strong leadership skills; able to prioritize, delegate tasks, and make sound decisions quickly while maintaining a focus on the bottom line. Proficient computer skills, including but not limited to: MS Word, Excel and PowerPoint. REFERENCES

Available upon request.

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