Customer Service Dance Instructor

SKYE SHEPHERD

**** ******* ***, *** *****, ***** C: 405-***-**** E: ****.**********@*****.***

PERSONAL STATEMENT

An energetic individual looking to extend my current expertise in the field of parks and recreation. Motivated to help others while cultivating an environment for growth, safety, and education. My past employment skills have led me to exceed well when problem solving, time management capabilities, and delegation in order to increase efficiency and develop strong, successful individuals/teams. I have a passion for learning, the outdoors, the community, and education.

PROFESSIONAL EXPERIENCES

Semones Family and Waxahachie YMCA – Dallas TX (2019- Jan 2021) Aquatics Director

Uphold mission of the YMCA to build strong

kids, strong families, and strong

communities

Work with closely with the professional

staff team for branch development as a

whole

Maintain instagram, website updates, and

some facebook media functions for our

branch location

Daily customer service including

communication involving instruction,

direction, and information with members

Oversee aquatics programs at two

locations: swim lesson, swim team,

lifeguard coordination– including

registration information, scheduling,

proper swim instructor and student

placement, private lesson planning,

training swim instructors, etc.

Responsible for recruiting, developing and

ensuring retention of a qualified staff and

team

Advance budgeting responsibilities for all

two YMCA locations and their aquatic

programs and management in accordance

with such

Conducted randomized feedback surveys

and developed ways to improve program

based on survey responses

Ensure proper working procedures and

operations given parameters of insurance

and YMCA practices

Coached and mentored 80+ staff members

through constructive criticism and

feedback and working with staff to push

towards long-term career growth

Responsible for organizing and seeing

through with bi-weekly trainings for all

aquatics staff

Highly experienced in program

development, hiring/payroll, leadership

development, instructor training for ASHI,

and YMCA lifeguard, swim instructor, and

swim coach, organization, and

high-number multi-location scheduling

abilities

Experience with personify, kronos, and

AMM website structure/development

Trained and certified in swim instruction,

lifeguarding, LIG, and – regularly involved

in performing all

-Coached All ages in swimming beginner to

advance

Lake Highlands Family YMCA – Dallas TX (2016-current) Aquatics Director

ACCOMPLISHMENTS: Record breaking over 1000 swimmers signed up in the 2018 year, advancing the cause team, aquatic and social media sub committee - Participate in regular staff & board meeting s to work to better the Dallas YMCA - Build, promote & maintain social media: Instagram, website updates, & Facebook - Regular customer service responsibilities: registration information, scheduling, appropriate program placement, private lesson planning, team training, etc. - Responsible for recruitment & training, development & retention of qualified staff - Mid-level budgeting responsibilities for programs & management

- Conducted randomized feedback surveys & quality ways to improve programs - Ensured proper working procedures & operations given insurance & YMCA norms - Coached & mentored 30+ staff through constructive criticism & feedback - Conduct bi-weekly trainings for all aquatics staff Dance Professional - Team Athena Dallas Tx (2018-2019) World of Dance Dallas: https://www.youtube.com/watch?v=FCvoJ8wC6lE World of Dance Houston: https://www.youtube.com/watch?v=0GZAyNBohYw Dance Instructor - Oklahoma & Dallas (2014- current) Hip Hop / Contemporary / Dance team / Master Class Substitute dance instructor at varies dance studios in Edmond and Yukon, Oklahoma (2014-2015)-Dancer at Spectrum Dance Company, University of Central Oklahoma (2014-2015) -Adult Hip Hop Instructor- at Studio 5678 (2014-2016) -Service including communication, expression, development, direction, and skills with participants -Please ask for more details as on my dance experience if interested* Mitch Park YMCA & Rankin YMCA - Edmond OK (2012-2016) Swim Lesson Coordinator / Swim Instructor / Lifeguard / Lifeguard Instructor

- Oversee & manage swim lesson coordination over two YMCA locations - including registration, scheduling, proper technique, placement, planning & training - Recruitment & developing & ensuring retention of qualified team & staff - Entry-level budgeting responsibilities for swim lesson programs - Coached & mentored 30+ staff members & organized through monthly in-services - Three years of management experience including overseeing a team of 20+ employees - Trained new employees, scheduled operations of the entire store - Identified problems and employed creative solutions to correct them - Worked overtime shifts to ensure smooth daily operations as necessary - Assisted head management with monthly inventory control & weekly stock supply Little Caesars – Oklahoma City, OK (2007-2013)

Manager

Three years of management experience including overseeing a team of 20+ employees and training new employees, as well as scheduling and overseeing operations of entire store -Identified problems and employed creative solutions to correct problems - Worked overtime shifts to ensure smooth operations during overly populated periods of time - Resolved guest complaints promptly and professionally - Optimized profits by controlling food, beverage, and labor costs on a daily basis -Assisted head management with month inventory control and weekly stock ordering EDUCATION

Oklahoma Christian University – Edmond, OK (2010-2013) Bachelor of Science, Transfer

University of Central Oklahoma – Edmond, OK (2013-2015) Bachelor of Science, General Studies

SPECIAL TEAMS/WORK

Marketing & Communication Focus group YMCA : YMCA of Metropolitan Dallas 2018-2020 YMCA Advancing our cause (AOC) teams, Dallas TX - (2018 – 2020) Picked to be apart of two focus teams (these teams influence, implement, and train) the entire organization: marketing and social media // aquatics Conquer the Gauntlet, varies locations, OK & TX- (2016 – current) Obstacle Race Course- Volunteer

Roles varied from obstacle building, course set up-take down, participant registration, running with new teams, monitoring course stations, etc.

SKILLS & CERTIFICATIONS // INTERESTS

Certified Pool Operator (CPO) // Lifeguard (YLG) // CPR & AED (ASHI) // First Aid (ASHI) // Oxygen (ASHI)

// Swim Instruction (YSI) // Lifeguard Instructor (YLGI) // Facilitations & Operation // Dance Instruction Interests include: event organization, safety training, weightlifting, outdoor recreation: hiking, swimming, traveling, volunteering, reading, and team building activities. references available upon request

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