Mail Sorter Office Assistant

Alison Bryant

**************@*****.***

New York, NY

To obtain a position with a growing organization and diligently aid in their success.

Work Experience

Temp positions

Covid Self Testing Assistant

Columbia university New York, NY

October 2021-April 2022

Greeting, checking online appointment’s, verifying students, faculty and walk-ins ID and access to and on campus for covid self-testing. Assisting, cleaning up the site all day while accepting clients, set-up and closing with the count of test samples. Answering questions and appointing clients to assigned doctor onsite when appropriate. Updating information in the Columbia University database.

Front Desk Receptionist

JCCA-Brooklyn, NY

July 2021-September 2021

Greeting, welcoming, and directing visitors/callers appropriately, switchboard operator, log in employees after doing the covid screening online or in person, notify company personnel of visitor arrival, filing documents, maintain security and telecommunications system, inform visitors by answering or referring inquiries, direct visitors by maintaining employee and department directories. Page employees after screening of visitors, clients or guest based on the level of importance.

Administrative Assistant

HRA Heap - New York, NY

November 2020-January 2021

Temp position, assisted Intake area by sorting Mail-in Applications, prepared outgoing Application packages, and logged in accurately incoming Applications in the HEAP System.

Reviewed clients’ documents to ensure program guidelines are met and research various HRA System which includes; HEAP System, WMS, HRA One Viewer, Housing System, Talks and SOLQ.

Accurately enter client’s information into the HEAP database system and process the application.

Assured the confidentiality of all records/applications for HEAP clients.

Answered Conference line phone calls to make appropriate referrals and answer inquiries about the HEAP program. Aided with indexing, faxing, filing, scanning and copying documents.

311 Operator

King Teleservices - Brooklyn, NY

July 2015 to June 2020

As a 311 operator and liaison for customers and all NYC agencies, I Assisted customers & callers with what is owed or credits on their account regarding their property, updated owners’ information and gave accurate information about the Notice of property value for homeowner’s exemptions and any other property related information using city agency web apps and database. Answered over 150 calls daily with compassion & consideration dealing with all city agencies that caller inquired about, using Dynamic and Siebel database as well as Access and many NYC webapps related to all NYC agencies.

Test Proctor-Part time

St Paul's School of Nursing - Queens, NY November 2015 to June 2016

Inspected & setup examination rooms to gauge suitability for impending exams and ensure that all examination room arrangements are in accordance to the specification provided. Greeted candidates and provide seating, test material and instructions.

Proctored the exam room and ensure that candidates do not indulge in misconduct. Ensure that testing policies and protocols are followed. Maintained security of candidate information, answered questions posed by candidates, resolved issues that may occur during written and computer exams.

Maintained the academic integrity of the test & make certain no one cheats. Provided clarification about a test, addressed these concerns without giving away any part of the answer and eliminated distractions to ensure the testing environment allows examinees to concentrate & indicated the time remaining so examinees can allocate their time wisely.

Office Assistant

Environmental Health Services - Baltimore, MD

January 2015 to May 2015

Supported daily functions in the office environment for the food service program at the department of health, verified customer understanding and accountability with accuracy and attention to detail and functioned effectively in a fast-paced office environment and also experienced occasional stressful situations and handled them under supervision of management.

Worked with MIT financial system (SAP and Envision Connect) software, Environmental Management Program, proofread administrated legal documents such as hazardous waste manifests, reports, submissions, permits, and other documents, supported the EHS team with calls regarding hazardous waste pick-up and other requests, mailed forms, late fees and citations when needed.

Handled telephone coverage and answered multiline units; prepared check requests (RFPs), carried out routine office duties, including; filing, faxing, scanning, sorting and distributing regular/ financial mail/AR and entering that data into the database, provided assistance to colleagues as needed, printed and distributed food service manager ID cards and permits to walk in clients. Knowledge & performance of Microsoft Office; Word, PowerPoint, Excel, Access, Outlook, Oracle and Envision Database was helpful in my daily routine.

Porter/Maintenance/Temp

ABM & TEMCO Maintenance/Safety Cleaning Co-New York, NY

September 2008-May 2010

Perform detailed cleaning during the weekdays. Sweeping, mopping, dustmop, dusting, cleaning bathrooms, refrigerators, dishes, garbage disposal, front door/lobby cleaning, office cleaning, elevators etc. The work was utilized to satisfy the contracts that the company held. Paid great attention to details. Team leader at some locations.

Dispatcher, Messenger, Mail Clerk

CMS (Complete Management Services) New York, NY

September 2000-October 2003

Worked as an outside messenger delivering important mail to corporate companies, promoted to inside mail sorter, distributor, receiver of financial mail within the companies inside the corporate bldgs. that CMS held contracts with.

Education- Bachelor of Science-2014 & Associates Degree-2010

Berkeley College - New York, NY

TCI College-New York, NY

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