Customer Service Sales Representative

JACOB WAMBOLT

*********@*****.*** 520-***-**** Tucson, AZ 85730

Summary

Strategic customer service sales representative committed to driving consistent customer and revenue growth with strong networking and prospecting skills. Skillful in converting leads into customers, keeping accounts serviced and maintaining competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.

Skills

Sales closing

Post-sales support

Product and service knowledge

Relationship selling

Negotiation Tactics

Experience

Big State Industrial Supply Tucson, AZ

Sales Manager

09/2014 - Current

Trained employees on additional job positions to maintain coverage of roles.

Facilitated month-end journal entries, account reconciliation and invoicing.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Recruited, hired and trained new employees, including monitoring and review of individual performance.

California Contractors Systems Tucson, AZ

Sales Representative

05/2011 - 09/2014

Negotiated prices and set up contracts to finalize sales agreements.

Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.

Identified and capitalized on key business growth opportunities.

Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

Fostered relationships with customers to expand customer base and retain business.

Followed-up with clients after installations to assess quality service and customer satisfaction.

Education and Training

Santa Rita High School Tucson, AZ

High School Diploma

05/2004

Pima Community College Tucson, AZ

Some College (No Degree)

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