Customer Service Appointment Setter
Resume:
Sadie Hawkins
I am seeking a career in technical support or customer service representative fields.
Lexington, OK 73051
******************@***********.***
I am a consistent, hardworking, highly motivated person. Also, I enjoy working with the public. I feel that my personality and characteristics show that I am a friendly, outgoing, and dependable person. It is crucial to demonstrate the importance of my job duties and expectations. I in turn feel that I am looking to improve my position in the workforce, expand my knowledge and skills. For my future goals, I am looking to establish long term employment in a friendly environment. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Non-licensed Insurance Agent
Everise C3 - Remote
September 2019 to March 2022
Discuss goods or services information with customers or patrons.See more occupations related to this activity.
Respond to customer problems or complaints.See more occupations related to this activity. Maintain financial or account records.See more occupations related to this activity. Refer customers to appropriate personnel.See more occupations related to this activity. Calculate costs of goods or services.
Take prescription over the counter orders and place them to get preprocessed correctly for each type of medical member.
Owner
Sadie's Cleaning Service
March 2011 to February 2020
• Clean furniture or fixtures.
• Select equipment, materials, or supplies for cleaning or maintenance activities.
• Clean building walls or flooring.
• Confer with coworkers to coordinate maintenance or cleaning activities.
• Clean equipment or supplies.
• Prepare chemicals for work application.
• Dispose of trash or waste materials.
Cleaned and organized as well as maintained businesses and residential buildings Telemarketer/Appointment Setter
TCIM SERVICES - Norman, OK
June 2005 to January 2011
1. Made inbound and out bound phone sales calls.
2. Identifies prospects by reading telephone and zip code directories and other prepared listings. 3. Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
4. Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations. 5. Completes orders by recording names, addresses, and purchases; referring orders for filling. 6. Keeps equipment operational by following manufacturer’s instructions and established procedures. 7. Secures information by completing data base backups. 8. Maintains safe and clean working environment by complying with procedures, rules, and regulations. 9. Maintains operations by following policies and procedures; reporting needed changes. Contributes to team effort by accomplishing related results as needed. SKILLS AND QUALIFICATIONS:
1. Results Driven, Persistence, Time Management, Telephone Sales, Customer Service, Selling to Customer Needs, Prospecting Skills, Motivation for Sales, Handles Rejection, Professionalism, Product Knowledge
Education
BBA in Accoutning
Strayer University
September 2019 to Present
Skills
• Active Directory
• Desktop Support
• Microsoft Windows
• Help Desk
• Network Support
• Operating Systems
• Software Troubleshooting
• Microsoft Office
• Excel
• Microsoft Powerpoint
• Windows
• Technical Support
• Sales Experience
• Microsoft Windows Server
• Computer Hardware
• Remote Access Software
• Software Testing
• TCP/IP
• Citrix
• Athenahealth
• Linux
• DNS
• LAN
• Firewall
• POS
• Computer networking
• Customer service
• Marketing
• E-commerce
• Social listening
• Patient monitoring
• Customer support
• Conversion optimization
• Magento
• HVAC
• Live chat
• Account management
• Case management
• Human resources
• VPN
• PowerShell
• Microsoft Exchange
• DHCP
• SQL
• Disaster Recovery
• System Administration
• Load Balancing
• Microsoft SQL Server
• Research
• ServiceNow
• VoIP
• WAN
• VMWare
• Shell Scripting
• Virtual assistant
• Pricing
• Senior care
• Contracts
• Management
• Microsoft Access
• HIPAA
• Salesforce
• Banking
• Google Docs
• Restaurant experience
• Constant Contact
• Facebook Advertising
• Event planning
• Google AdWords
• Accounting
• Medical billing (Less than 1 year)
• Upselling
• Azure
• Network Engineering
• Service technician experience
• ISO 9001
• Microsoft Excel
• Typing
• Cybersecurity
• Business analysis
• Information security
• Java
• Talent acquisition
• Splunk
• QuickBooks
• SaaS
• Business development
• B2B sales
• SCCM
• Healthcare (3 years)
• Direct marketing
• Cold calling
• Telemarketing
• Figma
• Tax experience
• Medical terminology
• iOS
• PHP
• Communication skills
Languages
• English - Expert
Awards
Honors Roll
February 2020
Made honors roll in my college in 2020. And now I am on the Dean's list Certifications and Licenses
OSHA General Industry Safety and Health
Present
Assessments
Work style: Reliability — Familiar
February 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar
Call center customer service — Completed
February 2021
Applying customer service skills in a call center setting Full results: Completed
Customer focus & orientation — Highly Proficient
February 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service — Completed
February 2021
Identifying and resolving common customer issues
Full results: Completed
Work motivation — Highly Proficient
April 2021
Level of motivation and discipline applied toward work Full results: Highly Proficient
Customer service fit — Familiar
February 2021
Measures the traits that are important for success for customer service roles Full results: Familiar
Data entry: Accuracy — Highly Proficient
February 2021
Entering data quickly and accurately
Full results: Highly Proficient
Attention to detail — Familiar
March 2021
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Familiar
Verbal communication — Proficient
February 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Sales skills — Familiar
March 2021
Influencing and negotiating with customers
Full results: Familiar
Inside sales — Proficient
March 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• CRM software
• Sales
• Customer service
• Google Suite
• Telemarketing
• Medicare
• Presentation skills
• Negotiation
• Quality assurance
• Typing
• Analysis skills
• Windows
• Leadership
• Documentation review
• Computer networking
• Athenahealth
• Patient observation
• Software Testing
• Help Desk
• Software Troubleshooting
• Active Directory
• Technical Support
• Desktop Support
• Microsoft Windows Server
• Operating Systems
• Network Support
• Vitural Assistant
Languages
• English - Expert
Contact this candidate