EXPERIENCE

CLERICAL SUPPORT **** – **** ARC Document Solutions – Costa Mesa, CA

• Prepared paper products for shipment to clients

• Managed inventory in online database for restocking of supplies

• Scanned products and transferred from paper copies to electronic copies

• Performed other general office duties

MASSAGE THERAPIST - PRIVATE CONTRACTER 2008 – 2020 San Diego Massage Company, Inc. at Hustler Casino – Gardena, CA

• Chair massage for tournament poker players during games

• Correspondence with clients to create massages specific to their needs

• Friendly interaction with all guests of the casino to create inviting environment and to accumulate clients

MASSAGE THERAPIST 2006 – 2010 17th Street Chiropractic – Huntington Beach, CA

• Therapeutic chair massages following recovery programs created by the chiropractor for clients

• Administrative duties such as answering phones, creating files and data entry

• Follow-ups with clients to check in with them and to encourage sales

QANTAS AIRWAYS CUSTOMER SERVICE AGENT 2000 – 2006 Hallmark Aviation Services for Qantas Airways – Los Angeles, CA

• Stationed at the front desk to provide support to passengers including but not limited to: reservations, check-ins, ticketing, departures, arrivals, flight announcements, and lost baggage

• Used computer systems and programs necessary for bookings and reservations

• Hostess in the VIP lounge

• Resolved any requests and issues that arose with passengers

• Trained new hires on company policies and procedures

• Maintained calm demeanor in a high stress level environment

EDUCATION AND TRAINING

South Bay Massage College – Manhattan Beach, CA – 2006

CERTIFICATIONS

California Massage Therapy Certification – Current Certified Notary, National Notary Association – 2020

SKILLS

• Microsoft Word, Office, Excel and Access

• Excellent customer service

• Data entry

• Deep Tissue, Swedish, and Therapeutic Massage

• Knowledge of chiropractic rehabilitation equipment

• Proven time management

• Detail oriented and organized

• Complex problem solving

• Verbal and written communication

• Adaptable

REFERENCES

Dianna Lyda-Savich - Owner of San Diego Massage Company, Inc. 619-***-**** adso7u@r.postjobfree.com

Shari Lynn Hunani Baldomir - Co-worker at San Diego Massage Company, Inc. 626-***-****

Nora Saenz - Co-worker at San Diego Massage Company, Inc. 562-***-**** adso7u@r.postjobfree.com

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