Customer Service Patient Services
Resume:
Mandana Sarvghad
PHARMACIST
*********@*****.***
PROFILE Knowledgeable and service-driven Community Pharmacist for over 16 years and talent for customer service, providing immunization and flu clinics, able to improve performance, build revenues/sales and achieve continued progress with sound business acumen.
Active Pharmacy License in State of California and Utah.
EXPERIENCE
Meds in Motion
Millcreek, Utah
Feb 2019 – Apr 2021
Pharmacy Manager
• Strengths in training and motivating technicians and interns, mail order,
• Inventory control, patient consultation, entering prescriptions in to computer, interventions with Doctors regarding prescription orders and contacting prescribers to resolve concerns, dispensing Control drugs
• Working with State Authorities regarding any concerns
• OTC recommendation, Medication Therapy Management and Comprehensive Medication Review.
• Reviewing patient profile, drug Interaction, assisted in patient services as required.
• Implemented new guidelines that minimized medication errors from 2.3% to less than 1%
• Redesigned workflow to achieve maximum results and minimize medication errors
Walgreens / Rite-Aid
Pharmacy
Sandy, Utah
Oct 2003 – Jun 2018
Pharmacy Manager
• Organized flu clinics, administered over 1100 immunization during flu season
• Processed and shipped hazardous waste control
• Patient consultation, contacting provider to confirm or receive prescription.
• Processed outdated medication
• Managed staff in filling over 900 prescriptions a week
• Continued compliance with State regulatory authorities for dispensing of controlled medication.
• Assisted patients regarding over the counter medications.
• Medication Therapy Management for patients with chronic condition.
• Managed drug inventories and ordered medication
• Awarded “Favorite Pharmacist of the Year” 11 times
• Maintained 90% in customer retention
EDUCATION
Pharmacy Degree University of Berlin – Berlin Germany May 1996
CERTIFICATION
Licensed Pharmacist for State of Utah 2007
Licensed Pharmacist for State of California 2019
Certificate of Pharmacy-based Immunization delivery May 2010 Certificate of Basic life support for Healthcare Provider March 2020
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