Customer Service, Data Entry, Management

Kodi Lytton

Personal Information

Address: **** ****** **. ***** ****, FL 34286

Cell: 609-***-****

Email: ****.******@*****.***

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Education

MERCER COUNTY COMMUNITY COLLEGE

West Windsor, NJ

Liberal Arts Candidate, August 2014-May 2016

STATE COLLEGE OF FLORIDA MANATEE-SARASOTA

Venice, FL

Associate s Degree in Health Management obtained 2020 UNIVERSITY OF CENTRAL FLORIDA

Orlando, FL

Bachelor’s degree Candidate 2021-Current

Skills & Abilities

Sales experience

Leadership mentality

Excellent time management ability

Active listening

Critical thinking

Enthusiastic

Intellectually Curious

Personal Advancement

Outgoing personality

Excellent customer service skills

Telephonic and computer skills

Heavy Machinery Licensed

Technologic knowledge

Accurate money handling

Team building abilities

Professionalism

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Experience

PETSMART, 609-***-****, PRINCETON, NJ

Pet Care Associate, March 2014-July 2016

PETSMART, 941-***-****

Pet Trainer Level III, July 2016-August 2017

• Greet customers and ascertain what each customer wants or needs.

• Describe merchandise and explain use, operation, and care of merchandise to customers.

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

• Compute sales prices, total purchases and receive and process cash or credit payment.

• Answer questions regarding the store and its merchandise.

• Prepare sales slips or sales contracts.

• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

• Demonstrate use or operation of merchandise.

• Place special orders or call other stores to fin desired items.

• Prepare merchandise for purchase or rental.

• Watch for and recognize security risks and thefts; and know how to prevent or handle these situations.

• Ticket, arrange and display merchandise to promote sales.

• Exchange merchandise for customers and accept returns.

• Clean shelves, counters, and tables.

• Teach multiple different curriculums.

• Train dogs in Puppy, Beginner, Intermediate, and Advanced classes.

• Effectively write a monthly schedule and work one on one with clients unable to attend their classes.

• Sell classes.

• Come up with individualized plans to problem solve for different clients in private classes. AT&T- Immediate Manager: Vikash Ramharrack

Sales Associate January 2016-July 2016

• Technical support.

• Knowledge of devices and problem solving.

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• Sales Expertise.

• Inventory of devices and accessories.

• Working well with different clientele.

• Assisting coworkers and clients with any device or plan issues.

• Helping customers make the best decision for their phone plans. Torrid- Immediate Manager: Jackie Pion

Sales Associate October 2017- November 2019

• Keep store clean and organized.

• Welcome customers to store and inform them of sales

• Learn customers names and make sure they are helped at all times.

• Stock clothing.

• Ring up customers purchases.

Charlotte County Department of Health- Immediate Supervisor: Dr. Cocchieri OPS Clerk March 2018- August 2018-Promoted

• Experience registering patients and entering services in HMS.

• Searching for patients in FL Shots and accurately updating their information.

• Organization of paperwork and protection of confidential materials.

• Scanning documents into HMS through FOXIT Reader and into Eaglesoft.

• Scheduling patient appointments and looking at patient charts to view proposed services with EagleSoft.

• Experience using Change Healthcare to look up eligibility for insurance and dates active.

• Knowledge, understanding, and respect of HIPPA guidelines.

• I also know how to use different insurance portals to look up previous services received by patients and then check which services patients are eligible for. Charlotte County Department of Health- Immediate Supervisor: Corinna Jensen Senior Clerk August 2018- September 2020

• Experience registering patients and entering services in HMS.

• Searching for patients in FL Shots and accurately updating their information.

• Organization of paperwork and protection of confidential materials.

• Scanning documents into HMS through FOXIT Reader and into Eaglesoft.

• Scheduling patient appointments and looking at patient charts to view proposed services with EagleSoft.

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• Experience using Change Healthcare to look up eligibility for insurance and dates active.

• Knowledge, understanding, and respect of HIPPA guidelines.

• I also know how to use different insurance portals to look up previous services received by patients and check which services patients are eligible for.

• Able to resolve client complaints/problems quickly and efficiently.

• Knowledge of insurance processes.

• Responsible for calling clients and insurance companies to handle different issues.

• Requesting Preauthorization’s from several different insurance companies, including providing them with x-rays and other necessary documentation to determine eligibility. Lowe’s Home Improvement- Immediate Supervisor: Wendi Ingold Fulfillment Team Lead: March 2021-November 2021

• Responsible for unfulfilled order report which involves verifying all orders are accounted for and contacting customers to verify when they will be picking up orders. If an order is missing, I have to verify that it wasn t picked up without being checked out.

• Picking all orders; online, installs, pro, deliveries, pickups, and staging them.

• Responsible for auditing staging locations and verifying items are where they should be.

• I have a team of five fulfillment associates.

• If orders expire or are close to expiring, I contact customers to resolve issues, either by phone or email.

• I am trained on heavy machinery.

• I work closely with my team and all other departments/supervisors in the store to make sure orders are picked and properly staged.

• I attend events with an ASM to promote our store. BJ’s Wholesale Club- Immediate Supervisor Stephanie Jones Omni Team Member: November 2021-February 2022

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• Picking online grocery orders

• Staging orders

• Recovery

• Loading orders in customer cars

CVS- Immediate Supervisor: Joe Frederick

Store Manager in Training

• Responsible for all store manager duties

• Ensuring inventory accuracy by doing daily cycle counts and weekly BOH

• Payroll and scheduling

• Filing and reviewing reports

• Opening and closing of the store

• Handling and resolving customer and employee issues/complaints

• Receiving truck, unloading and stocking shelves

Contact this candidate