Peer Advisor Customer Service
Resume:
Kaylan Johnson
Clinton, MS *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Marketing Specialist
Abundance of Grace Christian Ministries– Jackson, MS
May 2022 to Present
· Ensure consistent communications through newsletters. Help keep church and community up to date with the latest announcements, events and news stories. Ensure communications deliverables align with the church’s vision, and values.
· Implement a digital marketing strategy that raises awareness for Abundance to reach more people in Jackson and increase membership.
· Assist in weekend gatherings by helping create various communication assets on a weekly basis.
· Responsible for maintaining website, which includes keeping content up to date and help publish new content as needed.
· Support the communications team as needed for special projects
· Manage requests for announcements from various ministry leaders
· Create power point presentations for special meetings, services, etc.
· Develop a communications calendar that balances communications in a user- friendly way
· Work with ministry leaders to help them clarify their messages and broadcast them throughout the congregation and into the community by helping produce material.
Life Service Specialist
Southern Farm Bureau Life Insurance Company (SFB) - Jackson, MS
February 2020 to May 2022
•Provide support to our agents and policy owners to provide them with information concerning their traditional life, health, disability income, universal life, adjustable premium, and long-term care policies.
• Correspond with agents, policy owners, and banks to supply complex policy information such as policy values, 1099-INT and 1099-R information.
• Determine appropriate forms or requirements needed to accomplish certain service requests on policies.
• Perform research on policy transactions and execute appropriate accounting when necessary.
• Resolve product or service-related issues; multi-tasking between answering calls and processing transactions.
Impact Committee Member
· Make recommendations that would improve the work environment for SFB employees
· Attend scheduled meetings with Corporate Communication
· Engage in volunteer activities with Watkins Elementary
· Participate in Community Sponsored Events
· Notify Human Resources and Corporate Communication of employees in the hospital.
· Receive any concerns from employees and relay them to Corporate Communication
•Help with company events, employee solicitation, Make-A-Wish May, special projects, pecan distribution, etc
•Help Corporate Communication prepare for the Company Picnic, Thanksgiving Luncheon and Christmas Reception
Peer Mentor
Mississippi State University (MSU), ACCESS
August 2018 to December 2019
• Provided academic coaching and support to students with learning disabilities and served as peer advisor.
• Provided campus tours, to students and parents - gave basic and accurate information about MSU and its programs and services.
• Planned programs and events for the students in the program to attend
•Functioned as a positive role model at all times, including at activities that were on MSU property and in the local community.
Childcare Worker
Morrison Heights Day Care - Clinton, MS
September 2015 to August 2019
• Assisted teachers in maintaining a safe classroom environment.
• Monitored children during outdoor activities and interacted with the children to enhance their learning
. • Worked with teachers to maintain communication with parents and contacted parents in emergency situations
• Developed a cleaning routine throughout the day to ensure the interactive areas were safe and sanitary.
Education
Bachelor of Business Administration in Management in Management
Mississippi State University - Starkville, MS
December 2019
Associate of Arts
Hinds Community College - Raymond, MS
June 2017
Skills
• Effective Communicator (great listener, empathetic, friendly)
• Professionalism
• Respectful
• Team Player -Time Management
• Organization- Microsoft Office
• Outstanding Work Ethic
• Leadership
• Customer Service
• Motivated
• Business Development
Contact this candidate