Customer Service Engineering Technician

Daniel Ibarra

*** ***** **

Placentia CA *****

714-***-**** Cell

**********@*****.***

SUMMARY OF SKILLS

TECHNICAL

Excellent Trouble-shooting Technique (analog, digital, microprocessor)

Surface Mount Technology (component level repairs and rework)

Design of test fixtures and associated hardware requirements

Proficient at writing test procedures and data into technical documents

Electromechanical assembly and repair

P.L.C. (programmable logic controller) repair specialist

Use all standard electronic test equipment and metrology practices.

Solid understanding and practice of fluid chemical calibrations (pH, conductivity, toroidal, etc)

Calibration and repair of gas meters and analyzers

Calibration and repair of Nuclear transmitters and DPU

Test and repair of Industrial automation equipment

Customer support Specialist (Phone, on site)

High power High Current Test and trouble shoot.

Kaizen and lean six sigma training

Lean 5S training

Lithium Ion and Lead-Acid Battery testing and qualification

ADMINISTRATIVE

Lead and Management skills

ISO 9000 certification and compliance

Quality Oriented (SPC, Failure analysis, TQM, Continuous method improvement)

Component validation and research

Writing and implementing E.C.R.’s E.C.N’s

OTHER AREAS OF SKILL

Computer Literate (M.S. Office, Mac OSl inux)

Proficient in Agile, Prophet 21 and M3

Proficient in Optimus and MII

Flow and thermal testing

EMI Testing

Proficient in the use of Mechanical Hand tools and machinery. i.e. End mills saws etc

Technical Bi-lingual (Spanish)

Data Acquisition systems

Electromechanical assembly and repair

Completed Track Selling Training program

Highly Motivated

EXPERIENCE

Ametek Intellipower, Orange CA May 2016--- July 2022

Industrial/Manufacturing Engineer

Work closely with engineers to bring products to market, build prototypes and test first article assemblies, Travel to customer sites to address issues and repair systems if necessary. Verified B.O.M’s and components for inclusion in final product. Train new hires and production technicians. Brought enterprise level solutions to current and new products, based on quality and ROI. Worked with several departments to ensure proper manufacturing and ISO standards were being met. Trained technicians and quality personnel . Component engineering verification of Lithium and lead acid battery testing and qualification.

Cameron Valves (Shlumberger), City of industry, CA August 2013..April 2016

Lead Technician

Assembled, repaired and calibrated Nuclear electro-mechanical transmitters. Assigned work to technicians and assemblers. Verified quality standards were being met. Worked with assembly of strain gauge and bellows to make sure proper assembly and documentation was adhered to. Assisted Engineering in qualification testing. was Member of safety committee.

Valin Corporation, Santa Ana, CA June 2012…..November 2012

Lead Technician

Assigned work to Technicians and assemblers, dealt with Sales and engineering to make a quality oriented product. Redline Work instructions and schematics. Incorporated ECO’s, on site costumer support.

Aerovironment, Monrovia, CA August 2011...April 2012

Lead Technician

Assign work to technicians and assemblers, Test and troubleshoot Electric vehicle chargers. Focused on Manufacturing and assembly repeatability. Redline Drawings and schematics.

Thales, Irvine, CA April 2011…….July 2011

Senior Technician

Install and repair In Flight Entertainment systems into test labs, Support engineering in troubleshooting systems,

Build Wire Harness and Test cable assemblies.

Vast Technologies, Costa Mesa, CA Aug 2009 Dec 2010

Engineering Technician

Assembled prototype boards, build Test fixtures, Component Validation, Rework and troubleshoot to component level

SMT rework. Wrote test procedures and SPC Failure analysis, Red line schematics and BOM’s

Rockwell Collins, Tustin, CA Dec 2007………May 2009

Senior Electronic/Mechanical Technician

Worked on Moving Map project In Flight Entertainment, EMI, Vibe, Humidity, Temperature testing. Work closely with lead engineers to modify, repair new and retired products. Design and build associated test hardware. Worked on Pilot Control and actuators, building prototypes and Test fixtures for endurance and EMI testing. Wrote test procedures for calibration and testing of associated hardware. Lean champion training.

Sentry TGM, Chino, CA June 2000 September 2007

Customer Service Manager, Engineering Technician, Production Supervisor

Respond to trouble calls as well as manage a team of technicians and customer service reps. set up test equipment and repair labs. Maintain current IT infrastructure, Manage Repair and QC Dept. worked closely with PCB vendors and suppliers. Performed first article approval for PCB layout. Assembled first article builds Using SMT technology. Final product approval. Provided customers with quotes before performing actual repair. Calibrate Temp and RH sensors. As well as setup the testing environment for sensors and burn in. Travel to costumer sites in the Midwest for help in installation as well as maintenance and repair. Implemented test and calibration procedures and methods. Worked on RF Matrixes for legacy as well as new products, Supervised Production floor for timely and accurate build of systems, Planned schedules and assigned work projects.

D.A.I. Technologies, Ontario, CA January 2004…..June 2007

Owner

Setup and maintain IT departments for the real estate industry. Install servers as well as new systems using WAN, LAN, wireless. Provide customer service using RAS as well as design and integrate complete system solutions.

Zoneworx, Temecula, CA January 1999…..June 2000

Lead Engineering Technician

Build First article boards, implement test standards, Troubleshoot and repair automation equipment, design and build test fixtures for automation controls, Setup Test Lab, Implement manufacturing and QA procedures for the floor, implement assembly work instructions, Setup training on ESD and MSD. Calibration of multiple sensors including Voltage, current, and Capacitance.

EDUCATION

Associated Technical College Graduation Date: June 1992

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