Customer Service Starbucks Barista
Resume:
Jessica Hill Ontario, CA *****
*************@*****.***
EXPERIENCE
Target, Eastvale — Starbucks Barista
June 2018- PRESENT
Description: Operated cash register, collected payments, and provided accurate change.
Prepared and served co ee, espresso drinks, blended co ees and teas. Maintained calm demeanor during high-volume periods and special events.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Memorized o cial and o -menu co ee and tea preparations. Described menu items to customers and suggested products based on stated preferences.
Received and accurately processed customer payments. Supported highest standards of conduct and service to support company reputation.
Managed morning rush of customers daily with e cient, levelheaded customer service.
Weighed, grounded, and packed co ee to prepare customer orders. Established and adjusted ordering parameters to manage inventory. Created complex, hand-crafted beverages based upon customer preferences.
Addressed and resolved customer concerns to maintain brand loyalty. Repaired minor issues with equipment and handled troubleshooting tasks to keep co ee machines operational.
Arranged merchandise and built eye-catching displays to increase sales. Followed health, safety, and sanitation guidelines to pass state inspections.
Gave samples of popular co ee and tea blends to create sales SKILLS
Credit card transactions
Product displays
Tea expertise
Espresso machine operation
Up-selling
Co ee expertise
Safe food handling practices
Cash register operation
Calm under pressure
Active listener
Team player
Speedy and e cient
Solid problem solver
Team Leadership
Conflict mediation
Food preparation
POS system operation
Conflict resolution
Data management
Communication
Certified Trainer
Continuous development
Safety understanding
Facility Cleaning
opportunities.
Implemented recycling and compost programs to reduce trash waste and improve green footprint.
Utilized POS system to receive and process customer payments. Prepared and served hot or cold beverages.
Described menu items to customers and suggested appealing products. Wrapped, labeled and dated food items for sale.
Provided customers with product details, co ee blends, and preparation descriptions.
Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
Created signs and displays to advertise store products or events. Stocked customer service stations with paper products or beverage preparation items.
Weighed, ground and packed co ee beans for customer purchase. EDUCATION
Colony High School, Ontario California — high school diploma
August 2013 - may 2017
Cha ey College, Rancho Cucamonga — Associates
August 2017 - currently enrolled
Currently working towards an associates degree in nursing US COLLEGES, Montclair
April 30th-August 16th
Received Certification through national health career association as well as externship done at the VA Loma Linda Medical Center Money handling
Improvement plan knowledge
Experience in leadership
Flexible
Relationship building
Teambuilding
Event planning and execution
Product Launch
Brand-building strategies
Work ethic
Decision-making
Training & Development
Customer service
Planning
AWARDS
Become a certified trainer,
starbucks - 2022
food handlers certification,
starbucks - 2018-2022
LANGUAGES
english
Contact this candidate