Assistant Office Front Desk

Jacqueline Villasenor

Joliet, IL *****

********@*****.***

773-***-****

Authorized to work in the US for any employer

Work Experience

Assistant Office Manager/Administrative Assistant

Yummy Dental & Orthodontics for Kids - Glenview, IL October 2016 to March 2021

• Increased monthly production.

• Supervised 4 dental assistants as well as trained new front office employees.

• Developed and maintained schedules for employees and doctors.

• Implemented new office protocols to ensure efficiency and flowability of working day.

• Improved revenue for outstanding denied claims. Posted and reconciled patient and insurance payments. Research and resolve any incorrect payments and work EOB rejections, LOMN sent out when necessary. Answered and resolved any patient billing issues. Front Desk Receptionist

Yummy Dental & Orthodontics for Kids - Chicago, IL October 2016 to June 2019

I am responsible for all front desk duties. Check in/Check out patients for Pero, General and Ortho. I Schedule appointments as well as send electronic claims. I input insurance checks into system as well as deposit them. I follow up with Dental and Orthodontic insurance claims. I am proficient with Dentrix software. Knowledge in taking Panoramic films and Cephalometric films. Reception/ Front Desk

Summit Digestive & Liver Disease Specialist - Oakbrook Terrace, IL October 2015 to October 2016

• Answered high volume calls daily

• Scheduled appointments and procedures

• Performed insurance verifications

• Checked in and out patient’s

• Collected balances due on patient accounts

E-scribed prep medications for procedures

Assistant Office Manager/ Podiatric Assistant

DiSomma Foot & Ankle Clinic - Oak Park, IL

June 2008 to September 2015

• Directed the installation of improved work methods and procedures to achieve the company's objectives.

• Checked patients in and out and collected payments on accounts and or services provided.

• Supervised 3 podiatric assistants and ensured they followed office protocol correctly.

• Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.

• Ordered and kept inventory of all office, clinical and resale products.

• Verified patient's insurance and obtained medical benefits. Education

Diploma in Medical Administrative Assistant

Olympia College - Burr Ridge, IL

March 2004 to March 2005

Skills

• • Type 60 WPM. • Fluent in English and Spanish. • Proficient in office technology – MS Office Suite. • Insurance verification • EMR (ECW) • Knowledge in EOB’s and medical claims • Multitasking • Great Attention to detail (10+ years)

• Dentrix (2 years)

• CPR

• Scheduling

• Billing

• Inventory

• Filing

• Dental office experience

• Customer service

• HIPAA

• Medical Records

• Office Management

• Phone Etiquette

• Medical Scheduling

• Employee Evaluation

• Front Office

• Data Entry

Languages

• Spanish - Fluent

Certifications and Licenses

Certified Bank Teller

October 2015 to Present

Certified bank teller from the Association House of Chicago Assessments

Front desk agent (hotel) — Proficient

August 2021

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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