Customer Service Sales Agent
Resume:
SHAWN
WATSON
C U S T O M E R S E R V I C E & S A L E S A S S O C I A T E
A reliable, detail-oriented, and adaptable customer service and sales professional with a high focus on customer satisfaction. Ability to provide fast, friendly service by actively seeking out customers to assess their needs, thinking critically and problem-solving, and providing assistance as needed. Strong interpersonal skills with an ability to listen to, understand, and communicate information and ideas in speaking and writing. Ability to establish and maintain constructive and cooperative working relationships with others. Ability to work efficiently independently or as part of a team. WORK EXPERIENCE
2013 2021
Lord & Taylor (Garden City, NY)
• Engaged and interacted with customers in accordance with company values.
• Developed department and product knowledge, providing information to customers on new products and sales promotions and promoting company credit and loyalty programs to achieve monthly, quarterly, and annual sales targets.
• Processed point-of-sale transactions accurately and efficiently while maintaining a friendly, welcoming, and professional demeanor at all times.
• Maintained a professional and productive work environment and maintained cleanliness and organization in assigned areas.
Sales Agent 2000 2013
Better Homes (Queens, NY)
• Promoted sales through advertisements, open houses, and participation in listing services.
• Maximized the conversion of leads by interviewing clients to determine properties of interest and by following up with them diligently.
• Gathered home buying and selling information from clients and helped coordinate next steps in their home buying/selling journeys.
• Educated potential clients on Better Homes products and services, and coordinated appointments to show homes to prospective buyers.
• Generated property lists compatible with buyers’ needs and financial resources, and presented purchase offers to buyers for consideration.
• Conferred with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements were met before closing dates. EDUCATION
Associate of Arts (A.A.), Buying & Merchandising 1984 Fashion Institute of Technology (New York, NY)
************@*****.***
New York, NY
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