Customer Service

Beatriz Orozco

*** ********* ****,********* ** **363

*************@*****.***

I am seeking a position where my customer service management can be utilized to improve customer satisfaction. I am seeking opportunities to expand my skills while contributing to the success of the business as a whole. As an employee, you will find me to be easily adaptable to different environments. I work well as part of a team. SKILLS:

• Active listening, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Excellent customer service skills including phone and personal interactions

• Consistently expanding and growing skills to stay ahead of the changing business requirements, definitely a quick learner and adapter in new situations

• Exceptional communication skills, creating positive rapport with customers and staff

• Customer service skills and knowledgeable in business management to include goal oriented tasks

WORK HISTORY:

Rite Aid- Tracy, CA

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires

• Stock shelves, and mark prices on shelves and items

• Scan in over stock items

• Check in vendors

• Face aisles

Mi Pueblo Foods Center – Tracy, CA

• Greet customers and ascertain what each customer wants and needs

• Observe color of products being baked and adjust oven temperature

• Provide training to staff in baking activities

• Apply glazes,icings or other toppings to baked goods, using spatulas or brushes KFC - Tracy, CA

• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

• Issue receipts, refunds, credits, or change due to customers EDUCATION:

Merrill F. West High School – High School Diploma

References available upon request

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