Customer Service Data Entry
Resume:
MORE ABOUT ME
I am a project oriented, self-motivated professional who can work with a diverse group of individuals. I am a professional when it comes to Customer Service and am gifted at organization. I am known for being able to bring order to chaos and pay attention to detail and go the extra mile. I have a strong work ethic and know how to complete a job from start to finish on time! I am currently seeking employment that would allow me to use my experience learned in the corporate environment along with my degree and am open to furthering my education.
PERSONAL INFORMATION
Phone
*********@*******.***
SOFT SKILLS
Leadership Management
Dependability Training
Problem Solving Organizational Skills Communication
Strong Interpersonal Skills
Conflict Resolution
SOFTWARE
Oracle ERP System SAP ERP System Salesforce
HRIS Software
ARIES
Enerdeq Browser
PETRA
ArcGIS
Microsoft Excel Microsoft PowerPoint Microsoft Word
EPIC
RTE
AS400
Ryerson EDvantage
Insta Quote (I.Q.)
REWARDS AND RECOGNITION
Ryerson Academy Graduate
Hilti Global Annual Leadership Award Finalist Hilti Customer Service Achievement Award
CERTIFICATIONS
Certified OERB PetroTech
Tulsa Technology Center
Issued Sep 2018 – No Expiration Date
EXPERIENCE
Customer Experience Representative
Ryerson 2021 - 2022
Inside Sales Representative
Customer Service
Pre-Arrival Rep
Saint Francis Hospital 2019 - 2021
Collections
Medical Insurance Estimates
Customer Service
Manager
Barkenz Gold & Jewelry Exchange 2010 - 2019
Buyer
Purchasing
Store Merchandising
Human Resources
Marketing
Bookkeeping
Payroll
Inside Sales Specialist
Hilti 1995 - 1999 and 2007 - 2010
Provided sales consulting & technical assistance to customers.
Configured pricing and worked up quotes for customers.
Answered 80 calls per day, along with processing orders and making sure they
were shipped out same day.
Responsible for conflict resolution daily.
Developed relationships with customers over the phone and built-up trust which
led to increased order size and customer loyalty.
Developed and implemented an Online Role Play Test to help new employees
practice what they had learned in Basic Training Seminar, and become more
confident before going live on the phones.
Responsible for Strategic Business Account Development for example...took a $10,000/per year account and turned it into a $500,000/per year account.
Sales Support Team Leader
Hilti 2002 – 2007
Managed a team of 15 Sales Support Associates.
Provided sales support for Regional and Account Managers.
Processed sales orders for Account Managers.
Created weekly, monthly, & quarterly reports for department that yielded ASA/Abandonment, Calls Received, Calls Answered, Work Time, Available Time and Calls that went to Overflow
Responsible for interviewing and hiring for Sales Support Department.
Performed weekly Call Coaching with team members to help improve call efficiency.
Responsible for turning in payroll and keeping accurate records of sick leave and vacation leave for each employee in department.
Customer Service Team Leader
Hilti 1999 - 2002
Provided sales support for customers in the United States.
Sales and pricing data entry.
Configured and processed customer quotes.
Assisted with Call Coaching with Sales and Service Representatives and Basic Training Seminar (BTS) Graduates.
Assumed the role of Senior Team Leader in their absence.
Selected as Web Champion to assist with training team members and customers on the new Hilti Website.
Education
Oral Roberts University
Bachelor of Science, Major in Management Information Systems
BENITA SIFUENTES
Trainer – Manager – Customer Service
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