Camille Nelson

Phoenix, AZ *****

adso3u@r.postjobfree.com

+1-602-***-****

Dedicated Administrative Assistant with 8 years of experience providing administrative support to senior executives, accompanied by a proven track record of maintaining efficient office operations.

#readytowork

Work Experience

Viewer Experience Advocate

VALOR GLOBAL - Phoenix, AZ

August 2019 to November 2021

Assist customers through phone and/or chat about account management, billing issues, device support.

• Provide account and device support to our customers, specifically with regards to ordering, functionality and troubleshooting of system configurations and network settings

• Give accurate and real-time responses to inquiries

• Soft collections for customers that have past due accounts Administrative Assistant I

Aloha Staffing - Glendale, AZ

July 2018 to November 2019

Provide ongoing administrative support to senior executives, driving organizational success through the management of daily operations and special projects Manage executive calendars, strategically coordinating meetings, appointments, events, and travel arrangements

Compose and proofread memos, letters, reports, and presentations, providing accurate, concise, and error-free communication.

Plan, coordinate, and finalize details for travel arrangements and business development events Spearhead training and development program for new employee. Serve as primary point of contact for an average of 30 incoming phone calls per day, addressing inquiries and resolving concerns

45+ WPM

WordPress database and technical log me in support Desk top publishing graphic design

Microsoft Office, including Excel, Access, and PowerPoint, Intuit QuickBooks, Google Docs Customer Support Specialist

Valor IT - Phoenix, AZ

January 2018 to September 2018

Assisting Accountants, Payroll representatives with and Small businesses in Arizona state county and city with tax questions with filling out their forms and also garnishment of wages and taxes.

• Assist Individual and Small Business callers with filling out their tax forms

• Small Business Tax Write offs

• Collection and payment plan setup (Arizona Department of Revenue contract)

• Property tax question property tax rate inquiries pertaining to their personal or commercial properties.

• Special projects in the Training department

• Technical support Arizona Department of Revenue websites and password reset assistance

• Small Business tax set up and explanation of quarterly and yearly taxes

• Excise Tax, Luxury tax hotline

AT&T Business Tech Support

March 2014 to June 2018

(Temp)

Rogers Customer Support & Technical Support April 2017- Jan 2018 (Temp) Customer Support Manager/Administrative Assistant (Remote) Arise Virtual Solutions - Miami, FL

January 2014 to June 2018

(Private Employer Contract )

WordPress and systems Training including employee relations onboarding of new employees Email correspondence including graphic design assets to stay consistent with company brand and image Graphic design in company advertisements and social media post's and messaging Advertising campaign deployment on Facebook Google Product listing advertisements Deskside support assistance with password and login details Weekend supervising during peak hours of call center Client relations using PBX operator system

Videoconference interviewing and termination of employees Time and Billing Spreadsheets and reports processing for tax purposes Record keeping inventory ordering office supplies

Outlook Microsoft office Excel spreadsheet reports Arise Staffing from home offers contract employment options at home during my employment I was able to assist in more than one project including:

Customer Service Representative/Team Leader

Lulas Beauty Shop - Yuma, AZ

November 2000 to January 2013

• Inbound call answering setting appointments

• Greet Customers as the walk into the salon

• Bank Deposit Run daily

Train new staff on Booking system website and Lulas Beauty company culture .Upselling products and services after appointment to maintain the customers hair style after the appointments Management of Salon staff of 8 stylists and 3 office support personnel on a daily basis. Education

Associate in Associate of Arts Administration

University of Phoenix - Phoenix, AZ

January 2004 to October 2006

Skills

• Administrative Support

• Excel

• Typing (8 years)

• Google Webmaster Tools (4 years)

• Wordpress (6 years)

• Desktop Publishing (6 years)

• Microsoft Office (7 years)

• Quickbooks

• Data Entry

• Customer Service

• Executive Administrative

• Receptionist

• Filing

• Powerpoint

• Microsoft Word

• Scheduling

• Administrative Assistant

• Marketing

• Organizational Skills

• Outlook

• Time Management

• Accounting

• Clerical

• Billing

• Medical Terminology

• Project Management

• Budgeting

• HubSpot

• Sales Experience

• E-Commerce

• SEM

• Search Engine Optimization (SEO)

• Digital Marketing

• Proofreading

• Google Analytics

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