Customer Service Control Officer

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Antioch,Ca *****

Objective

·To be employed with a company that offers sustainability and growth for advancement

Education

AA DEGREE MERRITT COLLEGE, OAKLAND, CA

·Major: Paralegal Studies

·Minor: Business Administration

·Related coursework: Academic Studies

CERTIFICATION PENDING LANEY COLLEGE, OAKLAND, CA

·Major: Business Administration

·Minor: Computer Literacy

·Related coursework: Academic Studies

Skills & Abilities

TYPE (55WPM), FILE, COMPUTER LITERATE (WORD, EXCEL ACCESS, POWERPOINT), NOTARY PUBLIC

Experience

JAN 25 2020 - PRESENT

Communications Dispatcher CITY COUNT OF SAN FRANCISCO / SFMTA

ANSWER CALLS, DATA ENTRY,USE DESK-TOP AND HAND-HELD RADIO, DISPATCH CALLS, ELECTRONIC FILING.CUSTOMER SERVICE.

PARKING CONTROL OFFICER CITY COUNTY OF SAN FRANCISCO MUNICIPAL RAILWAY MARCH 2007 – 01/25/2020

AS AN 8214-PARKING CONTROL OFFICER, UNDER GENERAL SUPERVISION, PATROLS ASSIGNED AREAS ENFORCING MOTOR VEHICLE PARKING REGULATIONS, ISSUING CITATIONS, ARRANGING FOR THE REMOVAL OF UNLAWFULLY PARKED VEHICLES, DIRECTING VEHICLE AND PEDESTRIAN TRAFFIC, OPERATE 2-WAY RADIO, HAND-HELD COMPUTER, NOTE TAKING FOR DETAILED REPORTS, LIFT AND POSITION BARRICADES, OPERATE MOTOR VEHICLE, FOLLOW AND EXPLAIN PARKING AND TRAFFIC REGULATIONS, FOLLOW DEPARMENT POLICIES AND PROCEDURES. TAKING DIRECTIVES FROM SUPERVISORS/MAMAGERS AND COMMUNICATE ORALLY IN A PROFESSIONAL MANNER TO SUPERVISORS/ MANAGERS AND THE GENERAL PUBLIC IN PERSON, OVER THE PHONE/ RADIO AT ALL TIMES.

COMMUNICATIONS DISPATCHER I CITY COUNTY OF SAN FRANCISCO MUNI JULY 2011 – JAN 2012

1704 AS A TEMPORARY POSITION: CERTIFIED UNDER (APCO) USING A COMPUTERIZED DISPATCHING SYSTEM, ANSWERED CALLS AND ASSISTED CUSTOMERS FOR CALLS REGARDING ILLEGALLY PARKED VEHICLES TO THE LOST AND OR RECOVERY OF STOLEN VEHICLES. ASSESS SITUATIONS, ROUTE PROPER RESPONDERS. USED COMPUTER DATABASE TO MAINTAIN RECORDS OF ALL CALLS AND DISPATCHES. CUSTOMER SERVICE.

TRANSIT OPERATOR CITY COUNTY OF SAN FRANCISCO MUNICIPAL RAILWAY AUGUST 1998 TO MARCH 2007

AS AN 9163-TRANSIT OPERATOR I DID PRE-OP INSPECTIONS ACCORDING TO FEDERAL AND STATE LAWS AND DEPARTMENTAL REGULATIONS TO ENSURE PROPER FUNCTION, INSPECT PASSENGER COMPARTMNET, FREE OF HAZARD, SAFELY NAVIGATED VEHICLE THROUGH TRAFFIC UNDER VARIOUS ENVIROMENTAL CONDITIONS. OPERATE THE DISABILITY ACCESS LIFT TO ASSIST PEOPLE IN WHEELCHAIRS AND PROPERLY SECURE WHEELCHAIR WHEN THEY ARE ON COACH, COLLECTED FARES AND ISSUED TRANSFERS, USED INTERCOM SYSTEM TO COMMUNICATE INSTRUCTIONS TO PASSENGERS AND TO CALL OUT STOPS. RESPONDED TO CUSTOMERS QUESTIONING REGARDING, ROUTES, DIRECTIONS AND FARES. CONDUCT POST-OPERATIONAL INSPECTIONS OF THE OUTSIDE OF VEHICLE TO DETECT DEFECTS OF BODY DAMAGE, BROKEN WINDOWS AND GRAFFITTI. CONTACT CENTRAL CONTROL REGARDING VARIOUS EMERGENCY SITUATIONS, COMPLETE ACCIDENT/INCIDENT REPORTS. CUSTOMER SERVICE, PERFORM ALL RELATED DUTIES AND REPONSIBILITIES AS ASSIGNED WHILE OPERATING 30.45, AND 60FT ARTICULATED DEISEL COACHES ON A TIMETABLE SCHEDULE.

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