Customer Service Teller File Clerk
Resume:
Kathryn Cvelbar
Torrance, CA ***** *********@*****.***
Banker
Highly experienced banking professional with expertise in customer service, fraud examination and risk analysis. Adept at investigating fraudulent activity and resolving sensitive customer issues in a timely manner. Highly skilled in proper analysis of financial data.
Professional Skills
Relationship Management
Thorough understanding of financial laws and regulations
Helpful and Friendly Customer Service in Person/Online/Telephone
Detailed Oriented
Account Management
Problem Resolution
Research & Analysis
Annual Financial Regulation Reviews
Technical Skills
Mode
Microsoft
Word/Excel/Outlook
Image Viewer
Lexis Nexis
Flash/Web
Boss/Fast
10 Key
Synergy
Insite/InsiteTeller
Experience
Cashier
Burlington Coat Factory, Torrance 2001-Present
-Customer service, greet and welcome customers, offer assistance in locating products, offer loyalty program and credit cards, request donations for current charity promotions
-Process sales accepting cash or credit/debit cards. Process refunds for product returned
-Maintain organized appearance of queuing line and work area.
Teller
One West Bank, Rancho Palos Verdes, CA October 2021- June 2022
- - Customer service, process deposits, withdrawals, and cash checks as needed by customers.
- - Recognize and refer opportunities to deepen customer relationship with bank.
- - Complete operational reports as assigned and requested.
- - comply with all regulatory requirements and complete all training assigned.
Risk Analyst
Bank of America, Pasadena, CA 2001-2018
- Analyzed financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance measures
-Reviewed average of 37400 checks at 35 DPH for fraudulent and counterfeit activity to protect client and bank money from theft
-Annual Financial Regulation reviews passed at 90% or better
-Referral of account with unusual activity resulted in identifying $645,381.60 embezzlement scheme
-Multiple recognitions received for outstanding saves
-Conducted extensive research and executed decisions in adherence to established procedures and guidelines
-Contact with clients to confirm fraud and connect them to the proper claims department
-Create and maintain logs, or databases of information about fraudulent activity
-Advise business and/or customers on ways to improve fraud detection
Branch Operations
Bank of America, various locations 1990-2001
-Ensure security of office following proper opening and closing procedures
-Process daily branch reports, NSF reports, OD reports, and process any suspense or inquirers properly
-Review/approve Large Currency Reports
-Supervise teller activities including vault and line tellers. Approve transactions as needed. Order cash for branch, ensure maintained within branch limit.
-Resolve customers complaints
-Enter and approve Wires
-Assist in reviewing teller out of balance, including cash counts if necessary
-Complete teller quarterly/annual reviews. Follow through with any probation actions up to termination.
-Ensure teller scheduling is completed and posted in timely manner, following projected lobby traffic needs
-Assist with lobby traffic direction and control
Additional Relevant Experience
Bank of America,
Various locations, CA 1980-2001
-Teller Supervisor -Utility
-Vault/Merchant Teller -New Accounts
- -Statement Clerk - ATM Specialist
-Teller - Check pay/file clerk
Education
General Coursework, LA Harbor College, Wilmington, CA 1984
High School Diploma, San Pedro High School, San Pedro, CA 1981
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