Kathryn Cvelbar

Torrance, CA ***** adso2g@r.postjobfree.com

310-***-**** 424-***-****

Banker

Highly experienced banking professional with expertise in customer service, fraud examination and risk analysis. Adept at investigating fraudulent activity and resolving sensitive customer issues in a timely manner. Highly skilled in proper analysis of financial data.

Professional Skills

Relationship Management

Thorough understanding of financial laws and regulations

Helpful and Friendly Customer Service in Person/Online/Telephone

Detailed Oriented

Account Management

Problem Resolution

Research & Analysis

Annual Financial Regulation Reviews

Technical Skills

Mode

Microsoft

Word/Excel/Outlook

Image Viewer

Lexis Nexis

Flash/Web

Boss/Fast

10 Key

Synergy

Insite/InsiteTeller

Experience

Cashier

Burlington Coat Factory, Torrance 2001-Present

-Customer service, greet and welcome customers, offer assistance in locating products, offer loyalty program and credit cards, request donations for current charity promotions

-Process sales accepting cash or credit/debit cards. Process refunds for product returned

-Maintain organized appearance of queuing line and work area.

Teller

One West Bank, Rancho Palos Verdes, CA October 2021- June 2022

- - Customer service, process deposits, withdrawals, and cash checks as needed by customers.

- - Recognize and refer opportunities to deepen customer relationship with bank.

- - Complete operational reports as assigned and requested.

- - comply with all regulatory requirements and complete all training assigned.

Risk Analyst

Bank of America, Pasadena, CA 2001-2018

- Analyzed financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance measures

-Reviewed average of 37400 checks at 35 DPH for fraudulent and counterfeit activity to protect client and bank money from theft

-Annual Financial Regulation reviews passed at 90% or better

-Referral of account with unusual activity resulted in identifying $645,381.60 embezzlement scheme

-Multiple recognitions received for outstanding saves

-Conducted extensive research and executed decisions in adherence to established procedures and guidelines

-Contact with clients to confirm fraud and connect them to the proper claims department

-Create and maintain logs, or databases of information about fraudulent activity

-Advise business and/or customers on ways to improve fraud detection

Branch Operations

Bank of America, various locations 1990-2001

-Ensure security of office following proper opening and closing procedures

-Process daily branch reports, NSF reports, OD reports, and process any suspense or inquirers properly

-Review/approve Large Currency Reports

-Supervise teller activities including vault and line tellers. Approve transactions as needed. Order cash for branch, ensure maintained within branch limit.

-Resolve customers complaints

-Enter and approve Wires

-Assist in reviewing teller out of balance, including cash counts if necessary

-Complete teller quarterly/annual reviews. Follow through with any probation actions up to termination.

-Ensure teller scheduling is completed and posted in timely manner, following projected lobby traffic needs

-Assist with lobby traffic direction and control

Additional Relevant Experience

Bank of America,

Various locations, CA 1980-2001

-Teller Supervisor -Utility

-Vault/Merchant Teller -New Accounts

- -Statement Clerk - ATM Specialist

-Teller - Check pay/file clerk

Education

General Coursework, LA Harbor College, Wilmington, CA 1984

High School Diploma, San Pedro High School, San Pedro, CA 1981

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