Customer Service Sales Representative

Vladimir Soto

Miami, FL ***** 862-***-**** ********.*****@*****.***

Profile

Top Ranked Sales & Marketing Professional with a proven track record of success in B2B and B2C Consultative Sales. Experienced in highly competitive markets developing customized marketing strategies, managing sales cycles, penetrating new markets, expanding current business, and growing market share. Consistently rated among top sales producers with a proven track record of achievement and recipient of numerous awards and recognition. Bilingual: English and Spanish. Willing/Able to work Remotely. Other strengths encompass:

New Business Development Expanding Market Share Targeted Account Selling

Strategic Business Planning/Account Analysis Product Positioning/Launches/Marketing Calling on C-Level Executives

Client Relationship Management (CRM) Contract Strategies/Closing Skills Major Account Cultivation

Consultative Solution-Based Selling Highly Qualified Prospecting Sourcing Referrals

Team Leadership and Mentoring Strategic Partnerships/Key Alliances Renewals and Client Retention

Professional Experience

Medigap Life 07/2021- present

■ Inside Sales Agent

As a member of the work from home sales team, I’ve quickly established myself as a very efficient sales representative with a high close rate. By the end of the annual enrollment period I finished as the number 2 sales rep on the WFH team. My conversion rate was also above the standard while fielding a high volume of calls. Compliant ethical selling is always the goal when presenting Medicare advantage products to a vulnerable population, also the use of CRM, Sunfire Matrix and various other web-based applications were critical in processing the high volume of applications.

WellCare 09/2016-07/2021

■ Outside Sales Agent

A Key member of the new sales team leading the acquisition and growth of new business, as well as the expansion of existing customers and capitalizing on strategic selling opportunities and marketing of innovative healthcare solutions. Effectively promoting Medicare Advantage products to individuals and drive membership enrollments.

Key Sales Initiatives

Present Medicare Advantage using approved presentation materials at both in-home and seminar settings.

Serve as a trusted advisor to Medicare beneficiaries guiding, educating and enrolling them into plans.

Strictly adhere to all CMS, HIPAA and WellCare Marketing MIPPA regulations.

Utilize “grass roots marketing” philosophy to maximize marketing efforts in attaining new enrollments.

Leverage relationships with key medical providers and community support groups to generate referrals and new business.

Select Accomplishments

Consistently exceed enrollment goals of new members into Medicare Advantage and Prescription Drug Plans.

Recipient of a Certificate of Recognition for overcoming and adjusting to Covid-19 market challenges. Exceeded goals 6 out of 12 months despite adverse market conditions due to pandemic, 58% better than company average, FY2020.

Top Sales Representative for Q3 FY2018

Top 20% of Sales reps for New Jersey, November 2017.

Top 10% of Sales reps for New Jersey, September 2016 (first month with the company)

Amerigroup New Jersey 12/2014 - 08/2016

■ Outside Sales Agent

Market and sell Medicare Advantage plans to prospective members.

Rewarded for client retention.

Developed relationships with providers to generate a referral base for potential new enrollments.

Prospected and enrolled members into the health plan and consistently achieved monthly goals.

Set up events with high traffic potential for the target demographic to drive new business leads.

Achieved 125% to goal, FY2016.

Bankers Life and Casualty Co. 07/2013 - 06/2014

■ Sales Manager/Field Trainer

Responsible for establishing and growing a portfolio of accounts from the ground up by providing insurance and annuities solutions for clients. Products included Medicare Supplements, Term Life Insurance, Whole Life Insurance, Indexed Universal life, Long Term Care/Home Health Care Policies, and Annuities. Managed and coached a team of three.

Conducted a strong cold calling campaign to develop a strong book of business and exceed weekly goals.

Interviewed prospective clients to obtain data about their financial resources and needs. Reviewed health history and existing coverage. Customized insurance products to suit individual customer needs.

Ensured policy requirements were fulfilled, including any necessary medical examinations and completion of appropriate forms.

Trained new employees on the four-square sales system and fact finding, as well as establishing solid customer relations and a definitive need for the product(s)

Exceed client expectations by providing a high level of individual attention and never compromising integrity.

WellCare 08/2011 - 06/2013

■ Outside Sales Agent

Prospected for and enrolled eligible members in Medicare Advantage Plan.

Exceeded enrollment goals of new members into Medicare Advantage and Prescription Drug Plans ranked as a Top 4 producer and consistently qualified for bonuses.

Presented Medicare Advantage using approved presentation materials at both in-home and seminar settings.

Strictly adhered to all CMS, HIPAA and WellCare Marketing MIPPA regulations.

Strategically leveraged relationships with key medical providers and community support groups to generate referrals.

Novartis Pharmaceutical 10/2010 - 07/2011

■ Trade Analyst

Accountable for monitoring company purchases including chargebacks, returns and rebate programs.

Served as primary contact for Cardinal Health as well as other high-profile accounts.

Ensured customer service transactions were processed in a timely manner and in accordance with all government regulations.

Identified and resolved customer issues as they pertained to overages, shortages, debits, credits, orders, return authorizations, pricing, shipping, and order status.

Conducted daily monitoring of transactions and performed troubleshooting of issues, including compliance with DEA regulations, related to all sales.

Performed cross-functional activities with A/R for orders and credit issues. Resolved order/delivery discrepancies and adjudicated returned goods credits.

Education

Bachelor of Science Degree with a Concentration in Finance

Leadership and Activities: Vice President, Lambda Theta Phi, Latin Fraternity Inc. and producer for the Pollock Theatre

Monmouth University

Computer Skills

Microsoft Office (Word, Excel, PowerPoint, Outlook); Advanced Excel including Pivot tables and V lookups; SAP, RAAS, EROS,

AFTRA-Z, and other finance and accounting Systems.

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