JHANSI KALAPALA

FREMONT, CA *****

510-***-**** adso1v@r.postjobfree.com WWW: ONLINE DIGITAL RESUME

Health Information Management (HIM) Healthcare Management Computer Applications. Telehealth Healthcare Leadership Quality, Risk, Strategic Management in Healthcare Healthcare Marketing Marketing Research Mergers & Acquisitions Economic Evaluation Healthcare Management. Computer Application Languages Programming Problem Solving Six Sigma, Database Management Systems and Design Data Analysis. Medicare/Medicaid.Root Cause Analysis, Economics Software Engineering Distributed Database Systems . Agile . SWHP operations

SKILLS

Microsoft Office Applications (Word, Excel, and PowerPoint) – Type 40 WPM

Project Management and managed end to end Hospital Management application.

MS Office

Health and Safety Regulations

Team Leadership

Staff Scheduling

Data Collection

Verbal and Written Communication

Coaching and Mentoring

Managing Operations and Efficiency

Critical Thinking

Work Planning and Prioritization

Scheduling and Coordinating

Workload Balancing

Operational Efficiency

Database Development

Public Relations

Project Management

Population Management

Health Plan Management

WORK HISTORY

AFC Urgent Care

Health Information and Operations Director/ Teaching // Fremont, CA // September 2020 to Current

As a Director of Clinical Operations, I am responsible for ensuring successful day-to-day clinical operations and delivery of clinical services across the sites of AFC Urgent Care

My primarily responsible for overseeing the operational efficiency and quality of clinic services at all clinic sites, supervising the Appeals projects, clinical technology including direct supervision of Site Managers, Docutap, Practice Velocity, Meditech, EPIC EMR systems

Along with the scheduling, budgeting, and managing the revenue cycle management is the challenging part

Addressing the patient requests quickly and efficiently.

The Director oversees front desk, medical records, scheduling, hiring, performance evaluation, Medicare and Medicaid billing, HRSA, COVID testing and Vaccine management clinic, security, billing department, OSHA, JACHO, appeals and care coordinators and call center operations.

Maxim Healthcare

HIM and Operations Associate Director // Fremont, CA // June 2018 to March 2020

Scheduling the employees, budgeting, revenue cycle management, Appeals

Oversee and manage the generation, organization, maintenance, and access to all records provided alerts to doctors regarding discharge and made transitional arrangements from Inpatient to Outpatient

Creating and executing short term and long-term plans, managing projects in waterfall model

Project planning and implementation, budget creation, preparing the audit reports, on-boarding, training, performance feedback, skills coaching and career development, as well as mentor peer office managers and emerging leaders

Envisioned, planned, and initiated strategy to introduce Electronic Health Records by identifying the key stakeholders and project goals meet AAAHC standards

Organized, managed patient records

Managed and implemented all security and privacy mandates based on HIPAA guidelines

Managed and mentored the team, assigned weekly goals, assign the timecards, provided recommendations to Director and monitored overall project progress

Teaching about health concepts, health record management

Built relationships and stayed attentive to employees by motivating them to succeed and improve.

MedIND Pharmaceuticals

Operations Director/Health Care Instructor // Hyderabad, India // February 2014 to May 2017

Leading distributor and supplier of a wide range of pharmaceutical tonics and tablets

Provided excellent customer service to the patients, addressing the patient needs, Prepared survey apps for the patient feedbacks.

Took care of excellent on-boarding, training, performance feedback, skills coaching and career development, as well as mentor peer office managers

Worked with coding staff to ensure every billing claim was appropriate

Implemented processes for storing and saving all medical information

Prepared and analyzed clinical data for research purposes and health analytics using SAS, process improvement, utilization management, and mandatory reporting.

Open Shores

Operations Director/language Trainer // Fremont, CA // August 2005 to January 2014

Involved in 3 significant modules from end-to-end development of accounting application using Agile SDLC

Provided portal as the view

Responsible for training, teaching the students, training for job placement

Interacted effectively with business to identify their needs for integrations, business processes, integration definitions, methodologies, and canonical definition

Helped the company and the IT department understand the Enterprise Application integration (EAI) process

Identified reusable components from already built integrations to reduce cost and timelines of integrations

Discussed the business requirements for users and Business Manager.

EDUCATION

Doctor of Business Administration - Healthcare Management and Leadership

California Intercontinental University // Irvine, CA // November 2021

Master's Degree - Computer And IT Applications

Osmania University // Hyderabad // April 2000

CERTIFICATIONS

webMethods Certified Developer (for the Integration Specialist) Sun Certified Developer, RHIT (Soon)

AFFILIATIONS

Well-qualified professional who combines 15+ years of cross-functional medical records, and past 7 years in Clinical Management, Operation management, healthcare project management, and technical experience to illustrate value. Able to plan, direct, and evaluate operations and processes to assure medical records are maintained in accordance with standards and applicable regulatory requirements. Oversee project deliverables, build and maintain relationships, and navigate change to meet objectives and goals. Extensive experience in delivering highly intelligent and articulate integration solutions with an assortment of Project Management, health applications, EHR, Clinical Management, Vaccine management, Operations Management, internet-based applications, client/server, supply chain management, Health Records, and relational databases. Effective problem solver, able to assess situation to identify solutions, implement changes, and facilitate cross-functional teams to work collaboratively. Critical thinking and analytical skills necessary to interpret and apply knowledge. Communicate effectively to promote a positive work environment and optimal outcomes.

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