Center Agent Call

Dubai - UAE

Phone: 055*******

Email:****.***@*****.***

Nationality :Sudan

Work Experience

Call Center Agent 10/2018 to 11/2020

Federal Electricity & Water Authority – UAE

● Handling high volume of inbound and outbound calls.

● Handled and quickly resolved customer issues regarding matters such as product sales & customer service problems.

● Follow customers complaints, try to solve or transfer to prober channel, replying to their inquiries.

● Introducing customers about new products or services.

● Using all these requirements by using (SAP, ERP, CRM) systems. Technical Clerk (Admin Assistant) 06/2002 to 10/2018 Federal Electricity & Water Authority – UAE

● Welcome visitors, communicate and guide them to the appropriate channel.

● Respond to emails, messages and telephone calls and transfer them to the appropriate destination.

● Handle, Organize and make a filling system.

● Request for spare parts by (SAP)System and follow up to be delivered.

● Preparing & writing daily & monthly reports in cooperation with other sections

● Writing Exit gate pass for materials and persons.

● Preparing for meetings and training and arranging meals.

● Solving problems related to staff (Salaries, annual leaves .)

● Handling with office equipment.

● All other typing required.

Education

Bachelor Degree in Commercial Studies (Banking & Exportation): August 1991 University Of Technology (Khartoum College of Technology Previous Name)- Sudan. Languages

Arabic : Mother tongue

English : Excellent

Training & Courses

● Social Media Marketing- HP Life – 30/8/2021

● The basic of Digital Marketing – Google Skills -24/5/2021

● Electronic Marketing – Forsa.com for Education & Training – 25/2/2021

● Effective leadership – HP Life – 24/2/2021

● Hire Employees – HP Life – 24/2/2021

● Customers Relationship – HP Life – 22/2/2021

● The basic of Salesmanship – HP Life – 22/2/2021

● Customers Happiness – Federal Electricity& Water Authority – 25/11/2018

● Secrets of Self-strength and keys to success at work- Global Development Training – 18/4/2017

● Teamwork Skills – Active Management Consultation & Training -27/4/2017

Contact this candidate