Front Desk Service Representative
Resume:
Allison Mayan Luengas
Los Angeles, CA *****
Cell: 323-***-**** / Email: adso12@r.postjobfree.com
American English Center March 15, 2022- August 23, 2022 Teacher Assistant
● Open & closed office daily, follow up with student inquiries, answered phone calls, administered placement exam, planned field trips, allocated resources and handled donations of office items and ESL material.
● Constant communication with New York Office, editing course materials, and instruction sheets for office Administration and HR department, maintaining Excel Sheets with student data, managing office in day-to-day activities. Nguyen & Nguyen Accounting Services January 2020- April 2021 Operations Manager
● Was tasked with maintaining the office, including opening and closing, ensuring supplies were fully stocked, managing the front desk, organizing mail, and preparing rooms for meetings.
● Processed billing and kept a record of every visit year after year, maintaining everyday office needs including copies, faxes, and scheduling, equally rotating responsibilities to ensure accountants were set for all appointments.
● Followed CDC guidelines, ensuring that the facility was sanitized daily every 4 hours. Radnet
Patient Service Representative
● Performed tasks including, phone operator, preparing patients with contrast solutions before exams, everyday office needs, and placing orders for office materials.
● Assisted patients with scheduling appointments for further care, translated in Spanish, and helped the elderly with scheduling rides to and from appointments.
Barrister Executive Suites April 2018 - April 2019 Receptionist
● Answered phones for 46 companies that required unique introductions.
● Kept a clean and well-organized front desk, organizing incoming and outgoing mail, preparing rooms, and maintaining conference room schedules.
● Opened and closed monthly accounting periods for payable and receivable, maintained a filing system of books, charts containing monthly office supply usage, and various reports with receipts.
● Started side projects to meet client standards, examined office interior biweekly to report any repairs to ensure the suite was always presentable for tours.
Japanese American Cultural Community Center November 2014 - Aug. 2016 Special Events Assistant
● Assisted the events coordinator by taking part in helping clients during the intake process and with decoration samples.
● Oversaw operations on the day of the event, which included communicating with catering companies by organizing meals, setting the dining area to the client’s preference, and above all, making guests feel welcomed.
Theater Box Office Operator
● Managed Box Office, ticket sales, updated online sales, operating register the day of shows, and maned the reception desk.
● Created a rotating schedule for the ushers, provided proper theater etiquette, understood evacuation procedures, and always greeted guests with great service. INTERNSHIPS
Senator Kevin de Leon- Front Desk Receptionist March 2013 - January 2014
● Had a chance to learn how an office operates by assisting with meetings, taking notes, and recording questions from constituents.
● Learned to write official documents such as newsletters and diplomas for upcoming events, scheduled pick up and drop off for the Senator to and from the Capital. Inside Out Community Arts- Office Intern November 2009 - July 2011
● Assisted in various administrative tasks, including, filing various types of documents, mailing out monthly newsletters, creating a phone tree, establishing a carpool program, as well as coordinating both youth and adults.
● Organized mentors and helped prep them for camp, made sure we were up to date with emergency procedures, daily activities, informing the group of plans leading up to camp. Middle School Mentor & Mentor’s Coordinator August 2009 - June 2013
● Led theater workshops, leadership exercises, team building activities, and conflict mediation.
● Became skilled at workshop preparation, daily operations, and public speaking.
● Organized various mentor retreats, potlucks, and training days. EDUCATION
Central Los Angeles High School of the Arts 2010- 2012 Santa Monica College 2019- On Going
Evans- Accounting Classes 2020- Current
REFERENCES
Monique Nguyen
Nguyen, Nguyen & Associates
Jacqueline Esparza
Radnet Radiology
Jennifer Ly Brown
Inside Out Community Arts
Christina Villa
ESL Professor & Student
Administrator
Administrator
Adrian Santos
Senator Kevin De Leon
Derek Kay
Barrister Executive Suites
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