Customer Service Representative
Resume:
Loretta Boucher
Seeking Career Opportunity
St. Stephen, NB E3L 1N4
***************@*******.***
Willing to relocate: Anywhere
Work Experience
Kitchen Manager
CH holdings LTD
November 2021 to Present
I took this position, to hire, fire, make decisions on specials etc. Also ordering food, receiving food products, making sure the kitchen runs without any issues. PSW/Caregiver
Kindred Home Care - St. Stephen, NB
2018 to Present
Responsible for the following:
Light Housework duties
Shopping for Client or with Client
Preparing meals
Medication reminders
Activities with Clients
Cashier duties
Milltown Convenience - St. Stephen, NB
2017 to 2018
Cashier duties
facing the store
Gas dips at night and recording the amounts
stocking as necessary
lottery
making float for next shift
Cleaning
Shutting down the store and locking up at night
Key holder/ Isle owner
Dollarama
2014 to 2016
Responsible for the following:
Opening and closing the store
Exchanging money in Petty cash
Supervising shifts
Merchandising isles
Counting back safe and pos systems
Paperwork (opening and closing)
Cashier and customer service duties
Recently went for training and became the assistant store manager Responsible for all store operations with the manager Resposible for all store operations when manager is not present in the store Paperwork and duties includes and not limited to:
Receiving freight, receiving goods from outside companies ie: Bread, Chips, Pop etc Brinks and deposits, mail, conference calls with other store managers and District manager, merchandising of isle, team leader and motivator, opening and closing of the store and all paperwork that is required ie: balancing books, morning huddle with team etc, balancing Brinks book and doing coin order. Also cashier, customer service duties, and balancing pos systems and petty cash Cashier/Customer Service
Sobeys
2005 to 2007
Responsible for the following:
• Greet customers as they arrive at the store and provide them with information about products and/ or services
• Respond to customers' complaints and resolve their issues
• Take payment in exchange of items sold
• Bag, box and wrap purchased items
• Identify prices of goods using memory or scanner
• Enter transactions in the cash register and provide customers with the total bill
• Sort and count currency and coins
• Issue receipts and change to customers
• Count money at the end and beginning of each shift
• Process exchanges and refunds
• Ensure that all checkout counters have enough cash
• Process credit card and check payments
• Weigh items and determine prices of the same
• Issue and process gift cards
• Perform the duties of customer service representative when required
• Assist in stocking shelves, rotating merchandise and marking prices
• Ensure maintenance of check out areas
• Resolve customer complaints in a proactive manner
• Open and close tills
• Maintain knowledge of store inventory and sales activities
• Keep the work area tidy and clean
Cashier/Customer Service
LOFOOD - St. Stephen, NB
2003 to 2005
Responsible for the following:
• Greet customers as they arrive at the store and provide them with information about products and/ or services
• Respond to customers' complaints and resolve their issues
• Take payment in exchange of items sold
• Bag, box and wrap purchased items
• Identify prices of goods using memory or scanner
• Enter transactions in the cash register and provide customers with the total bill
• Sort and count currency and coins
• Issue receipts and change to customers
• Count money at the end and beginning of each shift
• Process exchanges and refunds
• Ensure that all checkout counters have enough cash
• Process credit card and check payments
• Weigh items and determine prices of the same
• Issue and process gift cards
• Perform the duties of customer service representative when required
• Maintain periodic sales reports and spreadsheets
• Assist in stocking shelves, rotating merchandise and marking prices
• Ensure management of daily cash accounts
• Maintain periodic transaction reports
• Ensure maintenance of check out areas
• Resolve customer complaints in a proactive manner
• Open and close tills
• Train other staff members to work as cashier
• Maintain knowledge of store inventory and sales activities
• Keep the work area tidy and clean
Cashier/Customer Service
Atlantic Super Store - Miramichi, NB
1997 to 2003
Responsible for the following:
• Greet customers as they arrive at the store and provide them with information about products and/ or services
• Respond to customers' complaints and resolve their issues
• Take payment in exchange of items sold
• Bag, box and wrap purchased items
• Identify prices of goods using memory or scanner
• Enter transactions in the cash register and provide customers with the total bill
• Sort and count currency and coins
• Issue receipts and change to customers
• Count money at the end and beginning of each shift
• Process exchanges and refunds
• Ensure that all checkout counters have enough cash
• Process credit card and check payments
• Weigh items and determine prices of the same
• Issue trading stamps and gift cards
• Perform the duties of customer service representative when required
• Maintain periodic sales reports and spreadsheets
• Assist in stocking shelves, rotating merchandise and marking prices
• Ensure management of daily cash accounts
• Maintain periodic transaction reports
• Ensure maintenance of check out areas
• Resolve customer complaints in a proactive manner
• Open and close tills
• Train other staff members to work as cashier
• Maintain knowledge of store inventory and sales activities
• Keep the work area tidy and clean
Education
Diploma
Upper Miramichi Regional High School - Miramichi Area, NB 1988 to 1991
Skills
• Ability to learn quickly, basic computer skills, outstanding customer service Additional Information
First Aid and WHIMIS
Contact this candidate