Customer Service Event Manager

Professional Overview: Committed and motivated professional account executive with exceptional customer relations & decision making skills. Well organized with solid background in schedule management & event planning.

13 years of experience leading corporate marketing and internal communications for companies across diverse industries. Lead with marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.

Summary of Skills: 13 years professional experience in administration, special projects, public relations, customer service marketing and sales.

Experience:

2017- 2022 FV Solutions

Sales Representative

Calling on potential clients

Making estimates to clients of our services

Maling samples and providing demos

Closing deals

2011 – 2015 James L. Knight Center

Marketing/Sales Manager

In charge of contacting current clients and responding to inquiries from potential venue users.

Manage and participate in the development and implementation of marketing goals, objectives, policies and priorities.

Prepare written facility use proposals and cost estimates for potential facility users; reevaluate potential business value of various events and facility users; initiate booking discussion; finalize all booking arrangements.

Manage and execute trade show program consisting of 25 shows yearly by identifying, assembling, coordinating requirements, establishing contacts, developing schedules and assignments; coordinating mailing lists to maximize company product exposure.

Develop and manage lead generation campaigns to support our national sales force including list generation, research initiatives, campaign development and tracking.

Evaluate, recommend, and negotiate with multiple vendors; to oversee purchase of marketing material and promotional items.

Communicate with customers, management, internal departments, and vendors to coordinate overall marketing effort in accordance with corporate goals

Create and execute integrated marketing plans; write copy for company newsletters, press releases and promotional materials.

Generating new business by leveraging existing relationships, prospecting, conducting market analysis and launching campaigns.

Maximizing sales performance through delivering an exceptional customer experience, people management and cost control.

Driving and managing the entire sales process – targeting to top prospects, identifying client solutions, negotiating and closing.

Recruiting, training and developing new sales and marketing teams.

2007 - September 2011 CDO Productions

Marketing/Event Manager

Coordinator and execute promotional plans for domestic and International priority events, including traveling arrangements, media interviews and follow up.

Worked with artist managers, agencies to negotiate contracts and routing of tours.

Planned and executed large scale festivals & concerts: Festival Colombiano at Tamiami Expo and Fair Grounds with over 25,000 in attendance and ExpoColombiaat Miami Airport Convention with over 10,000 in attendance

Processed visa's for musical groups

Hired and trained employees for each event.

Responsible for obtaining all required licenses, insurance and rentals needed for each event.

Responsible acquiring sponsors for the events as well as following up with their requirements.

Review and analyze daily BDS reports and weekly sound scan reports to keep track of artist's performance in the many different markets the tour and festivals would visit.

2004 - 2007 William Chams & CIA Ltda

Sales Representative/Customer Service

Design presentations and marketing campaigns for the promotion of the products.

Manages and develop new accounts.

Provided oral and written presentations.

Meeting with customer to determine requirements of the customers.

Responsible for customer inquiries, divisions, credit & collections.

Effectively work with all the company divisions and follow up to the phone calls and services.

Liaison between Account executives and clients.

EDUCATION:

Universidad Del Norte - Barranquilla, Colombia 2007

B.S. - Mass Communication and Journalism with emphasis in Management and Public Relations.

Certificate in Organizational Communication & Media Management.

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