Customer Service Stocker
Resume:
Rashaad Rothmiller
***** ***** ****** ***. *** Houston, TX 77089
*********************@*****.***
OBJECTIVE
A highly motivated and qualified individual who thrives in high-pressured environments. Experienced in supervision with conflict resolutions, seeking an opportunity in your establishment that encourages professionalism, flexibility, and allows opportunities to utilize my skill set in leadership, communication, and critical decision making.
PROFESSIONAL EXPERIENCES
WALGREENS -HOUSTON, TX
Shift Lead 2018-2022
● Utilized a coaching leadership style to increase employee motivation which led to an increase in morale among staff
● Established rapport with shoppers to ensure customer satisfaction
● Assisted the management team with reconciling billing in Account receivables
● Performed bookkeeping activities to generate cash reports, cash counts, ledgers and bill payments
● Led the daily operations at various stores such as cash drops, opening and closing
● Collaborated with upper management to create processes that led to an increase in operating efficiency
● Monitored store daily activity including number of transactions, volume, product sales and new accounts
● Created and performed audits to ensure sound and responsible financial management
●
Obrien’s Oyster Bar and Seafood Tavern 2018-2020
Bouncer
● Checking IDs to ensure that only those who are of legal drinking age are served alcohol
● Removing disruptive or intoxicated patrons from the premises
● Interacting with security staff, including monitoring their activities, providing backup, and communicating with them about any concerns
● Enforcing rules regarding dress code, minimum age requirements for entry, and other regulations
● Providing security services at special events such as weddings, concerts, conventions, sporting events, and bars
● Maintaining order in the establishment by monitoring the activities of customers and employees
● Checking identification to verify that patrons are of legal age to consume alcohol
● Checking for signs of intoxication and removing obviously intoxicated patrons from the premises
● Ensuring the safety of customers by maintaining a secure environment, such as performing pat downs for weapons or scanning bags for illicit substances GRAUL’S MARKET-Annapolis, MD
Food Service Manager 2017-2018
● Order food and beverages, equipment, and supplies.
● Oversee food preparation and other kitchen operations.
● Inspect supplies, equipment, and work areas.
● Ensure that employees comply with health and food safety standards.
● Follow established recipes to prepare menu items.
● Serve customers in a fast, efficient and friendly manner.
● Follow guidelines to ensure correct serving temperatures and adequate portion control.
● Provide customers with information regarding food ingredients, availability and pricing. Walmart- Township of Deptford, NJ 2015-2017
Stocker/Trainer
● Manage and maintain the storage conditions of goods received in the warehouse.
● coordinate retail space activities, dispose of trash and manage the cleanliness of the storeroom.
● Provide exceptional customer service
● Receive merchandise that comes into the warehouse and ensure that the merchandise is unloaded and stored according to established procedures.
● Maintain the cleanliness of the store and enhance the appearance of the store by adopting the most appropriate display techniques.
Progressive Pipeline Management- Wenonah,NJ
Foreman 2012-2015
● Coordinating daily tasks according to priorities and plans, making changes when necessary due to weather, supply, delivery, and personnel.
● Delegating individual responsibilities and projects to crew members and contractors.
● Providing adequate resources and staffing to meet project schedules,laws, regulations, best practices and safety needs.
● Emphasizing safe use of tools, machinery and equipment while providing training safety gear,helmets, and procedures.
● Resolving conflicts or miscommunications quickly and amicably.
● Regularly reporting project status to supervisors, site engineers, and other officials. EDUCATION
General Educational Development Diploma (in progress)
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