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Customer Service Quality Consultant

Location:
Mumbai, Maharashtra, India
Salary:
USD 2000
Posted:
September 21, 2022

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Resume:

Jeemon Joseph Mathew,

Shree Jagjeevan C.H.S,

Room No: A - 102, Plot - 302, Sector-21,

Nerul, Navi Mumbai, Maharashtra, India.

Phone: +91-72-085-**-***, +91-99-671*-****

Email: adsnz8@r.postjobfree.com, adsnz8@r.postjobfree.com,Skype : maria720000 About Myself :

A Commerce Graduate (B.com) has completed CA Inter and MBA (with Specialisations of Project, Risk and International Management).

Well crafted experience of Sixteen (16) years for carrying the responsibilities of the Accounting and Finance Department.(Monitoring and executing the Preparation and interpretation of the Financial Reports, Management/ Financial Advisory, Asset Management, Cost-Inventory Accounting & Revenue Recognition, Fund Management, and Cash Flow Statements, Preparing budgets and performing budgetary control & forecasts, Business/International Banking and Working Capital Management, Carrying the monthly-quarterly-yearly closing of books of accounts, Reconciliation of Account Payables/Receivables, Vendor Operations, Project Finance, and Accounting, Compute Taxes/prepare Tax Returns and Tax Planning, Intercompany reconciliation, and Branch Accounting, Forex & Treasury Operations, Administration of Internal Audit and Compliance of External Audits, Corporate Finance and ERP Software Administration.

Apart from this, for five years of experience working with an International Group as a "Senior Officer - Financial Risk and Credit Operations" and two years of experience working with a multinational Exchange house as a ”Senior Accountant” for handling the functions of "Forex and Treasury, Business and International Banking Operations.

Exposure of working in corporate atmosphere with diversified Business Sectors – Construction & Infrastructure & EPC, Shipping/Logistics & transportation, manufacturing-Trading- Retail & FMCG, pharmaceutical & Distribution and Treasury & Banking sector Industries.

Experienced with the environments of working in India, East/West & Central Africa Locations.

Hands on experience of Microsoft System Applications, Working Knowledge of Accounting & ERP Packages (TALLY, APACA, EPICOR, SYMEX, WEB IT, DELTA, SAGE, ESS, GOFRUGAL & SAP).

Skilled with good and pleasing communication (Malayalam, Hindi, English, French & Lingala& Swahili.

Presently based at Mumbai, India and looking for a suitable Job Opportunity where I can relocate and join immediately.

OBJECTIVE

Seeking a suitable Job Opportunity with an Organisation of Repute, where I can use my abilities to enhance my long term career growth and professional development. STRENGTHS

Capable to work as a team with the willingness to maintain good ever-lasting relations.

Ability to organize and prioritize multiple work assignments.

Pragmatic and has a zeal to learn new things.

Self motivated and the capable for the leadership, Control and Management. EXPERTISED SKILLS

Monitoring and executing the Preparation and interpretation of the Financial Reports,

Proficiency to develope new EEA processes, analyses, or tools to support operations at the country and global level,

Ability to organize and prioritize multiple work assignments independently,

Assets Management,

Business/International Banking and Working Capital Management,

Accounts Payables & Receivables,

Business & International Banking Operations,

Administration of Internal Audit and Compliance of External Audits,

Compute Taxes/prepare Tax Returns and Tax Planning,

Management & Financial Advisory,

Cost-Inventory Accounting & Revenue Recognition,

Preparing budgets and performing budgetary control & forecasts,

Fund Management and Cash Flow Statements,

Driving improvements in approach to data gathering, analytics, and presentation, keen eye for detail and thoughtful investigation of data before relying upon it,

Customer Service Orientation,

Hands on experience working with multiple ERP & Accounting Packages,.

Strong country-team relationships and communication skills to support country and global teams,

Team Management and Leadership.

PROFESSIONAL GAINS & ACHIEVEMENTS

Quality Training and Leadership Certification From NSSPL Global Campus & PDF Afrique

Corporate Member of Regional Accountants- Golbe Express Services (Hongkong)-2007

English Language Certification From Oxford Learning University

Awarded the Merit of “Certified System Accountant”(Tally ERP)

Achieved the highest Retail Management Portfolio during the last employment period. CAREER GROWTH

May 2015 to Present – Employer :VIN INTERNATIONAL

Designation: “Senior Executive – Finance & Accounts”

Industry: Hospitality, Real Estate, Construction & Infrastructure & EPC Key Responsibilities & Assignments

1. Contract and Costing Management,

2. Manage all financial processing ensuring confidentiality, accurate and timely record- keeping and data management,

3. Process all incomes and costs ensuring correct coding, authorization, and transaction management,

4. Setup and manage project cash flows,

5. Work closely with external project managers to create comprehensive financial plans to track project progress,

6. Maintain sufficiently contract documentation and check payments are made in line with contractual terms,

7. Manage overheads are associated with the project team, 8. Ensure costs are correctly allocated to capital projects costs and respective revenue- generating projects,

9. To Control and reconcile designated balance sheet accounts on monthly basis, 10. To create Cash movements and liquidity statements on daily basis, 11. Monthly finance reports to the project team showing budget, forecast, committed and actual performance Plan with breakdown costs,

12. To liaise with external projects managers and cost consultants to keep up to date work in progress and manage costs efficiently,

13. Plan and manage internal project costs – furniture and equipment, 14. Maintain and monitor fixed assets inventory register, 15. Ensure project budgets and plans are kept up to date to reflect work in progress and changes including reforecast as required,

16. Maintain detailed records as required for internal-external auditors, 17. Contact clients to update them about timely payments. 18. Preparation of all financial and nonfinancial information’s required for project sponsors, project managers, project board, trustees, and external funders,. 19. Update internal accounting databases and spreadsheets, 20. Ensure the organizational structure and staffing is effectively accomplished the department's goals and objectives,

21. To Oversee daily operations of the finance department, 22. Effective Management, motivation and development of the staff, 23. Recruit, train, supervise, and evaluate department staff, and provide policy orientation for new staff,

24. Participation in projects related to employment costs or any other appropriate projects, 25. Performed consistent mapping of employment costs from Payroll into Management A/cs, 26. Performed other duties as assigned.

October 2009 to April 2015 - Employer: RAWJI GROUP

Designation: “Senior Officer - Financial Risk & Credit Planning and Analysis”

Industry: Manufacturing, FMCG, Retail/ Trading and Banking Key Responsibilities & Assignments

1. Make accounting procedures and policies,

2. Help in budgeting procedures,

3. Conduct audits to analyze financial expenses, savings and financial records, 4. Forecast revenues and profit margins,

5. Examine bookkeeping activities on daily basis,

6. Respond to accounting related issues and tax,

7. Make recommendations to reduce or control risk, which may involve an insurance strategy, 8. Work with traders to calculate the risk associated with specific transactions, 9. Liaise with underwriters and insurers,

10. Forecast and monitor market trends,

11. Consider proposed business decisions,

12. Conduct research to assess the severity of risk, 13. Conduct statistical analysis to evaluate risk, using software such as SPSS and SAS/STAT, 14. Review legal documents,

15. Present ideas via reports and presentations, outline findings and make recommendations for improvements,

16. Carry out quantitative analysis,

17. Use financial packages and software, including portfolio management software, 18. Ensure that the Financial Functions of the organisation are in with proper accounting and systematic reporting of activities and its analysis, being well strong in all Commercial and Financial aspects.

October 2007 to September 2009 - Employer: EXCHANGE HOUSE.

Designation: “Senior Accountant – Treasury & Forex Operations”

Industry: FOREX, Treasury Management, Money Transfer & Exchage House Operations Key Responsibilities & Assignments

1. Maintaining a record of the funds on deposit (position) in foreign banks, 2. Monitoring outstanding (future) purchase and sales contracts, 3. Listing cash totals in the holdover register, posting net balances to daily position reports and determining the revised position for the bank,

4. Reviewing records to determine when balances need replenishing, 5. Assisting trading personnel with monthly revaluation of foreign currency accounts, 6. Answering enquiries regarding foreign exchange trading regulations, 7. Quoting current conversion rates for bank branch staff and customers, 8. Ensuring compliance with all statutory and regulatory requirements, 9. Ensuring that all suspicious transactions are reported to Branch Management, 10. Assisting clients with foreign exchange transactions, 11. providing insights into the fluctuations and forward trends of the currency market, 12. Helping clients optimise their foreign exchange dealings, 13. Managing the internal foreign exchange department and personnel,

April 2006 to April 2007- Employer: DANA GROUP

Designation – “Senior Accountant”

Industry: Manufacturing, pharmaceuticals, Trading & FMCG, Shipping and Logistics Key Responsibilities & Assignments

1. Manage financial data and ledgers,

2. Merge and analyze financial statement and their results, 3. Prepare monthly financial accounts of the company, 4. Administer and guide junior accountants,

5. Supervise external and internal audits,

6. Create forecasts and analyze finances to control risks, 7. Manage monthly, quarterly and annual closings,

8. Preparation of budgets, forecasts and business plans and the monitoring & review of performance to enable for the reporting of the variances to the Management (MIS), 9. Develop financial reports for forecast, trend, and results analysis, 10. Management of the working capital components of the company with specific attention to stock, debtors and cash balances,

11. Management of overheads whilst seeking out areas for efficiencies for savings, 12. Analyse the financial implications of the key business processes, 13. Responsible for reviewing of daily costing, analyze and explain variances against budgets and allowable,

14. Supervision of Accounts Payables/Receivables –reconciliation of suppliers accounts, Payment Voucher Process as per standards,

15. Track all Company assets and liabilities. Maintain files on loans, vehicles, and property, 16. Ensure appropriate procedures for financial reporting, record keeping and documentation which maintains files in an orderly, accurate and current manner, 17. Prepare the financial analysis of contract negotiations for product investment decisions, 18. Overseeing monthly processing of payroll and payments to the employees, 19. Develop, implement and monitor internal controls & compliances, 20. Review and update in line with good practice, the Company’s internal control and Procedures,

21. Coordinate with the Corporate team to ensure compliance with all statutory, Corporate and internal financial and reporting requirements, 22. Direct financial audits and provide recommendations for procedural improvements. Perform audits on a regular basis to verify transactions.

June 1996 to April 2006 -Employer: American President Lines Ltd

Designation: “Senior Finance Analyst”

Industry: Shipping, Logistics, Import/Export and Warehouse Management Key Responsibilities & Assignments

Responsible for the development, implementation, maintenance, and formulation of policies, procedures, and practices as may be necessary for the effective financial and operational control of the Liner activities.

Supervision of the following functions where needed, assists in performing the tasks: 1. Analyzing current and past financial data,

2. Looking at current financial performance and identifying trends, 3. Preparing pitch desk and business plans,

4. Consulting with the Management team to develope long term commercial plans, 5. Developing financial models and providing financial forecasts, 6. Developing initiatives and policies that may improve financial growth, 7. Conduct Financial Analysis in Investments,

8. Create financial models for real estate development deals, 9. Analyse debt instruments, stocks, Investment funds, 10. Gather information’s from private and or public sources about potential investment Opportunities,

11. Prepare Management Accounting for portfolio,

12. Perform bookkeeping by verifying, allocating and posting transactions from Bank Statements, Invoices and Operational Statements,

13. Compile and tabulate in to monthly Income& Expenses or reports as appropriate, 14. Prepare Financial Reports by summarising and analysing management accounting information and trends etc

15. Bank reconciliations; Debtors reconciliations, Creditors reconciliations, Partner billing 16. Monthly reconciliation between the Company and the principals of; All local charges, Demurrage & Detention, Inter-company reconciliations, VAT – reconciliations, Reconciliation of balance sheet-accounts, Recharges of liner related cost to principals, Prepare a monthly statement of accounts (SOA), Prepare and posting of agency income-accruals, Credit control of both partners and liner customers 17. Reconciliation of vessels by comparing payments made versus recovered, assisting during the remittance process of demurrage & detention 18. Continual documentation, control and analysis of expenses to implement and monitor cost-saving initiatives

19. To activate and lead the development of routines and systems related to company invoicing, disbursement and principals-related accounts. 20. Assisting with ad hoc reconciliations with major authorities and local customers such as Ports Authority, National Maritime Authorities, etc 21. Co-ordinates, together with the GM Finance, the internal audit of the Liner activities and directs and coordinates the development of effective internal control procedures and practices.

22. Co-ordinates, together with the GM Finance, the internal audit of the Liner activities and directs and coordinates the development of effective internal control procedures and practices

23. Establish and follow-up “early warning” systems and routines EDUCATION

B.Com (Bachelor Of Commerce) – 1988 -91 – Mahatma Gandhi University

CA Inter - 1991 -94 – Institute of Chartered Accountants of India (ICAI)

MBA – 2012 – 15- Institute of Management Studies (Specialised in Finance, Project, Risk and International Management

PERSONAL DETAILS

Full Name – Jeemon Joseph Mathew

Gender – Male

Religion – Christian (RC)

Marital Status – Married ( Wife & 2 kids)

Passport Number – W 3191796 – Valid up to 03.08.2032 LANGUAGES KNOWN

To Understand - Malayalam, Tamil, Marathi, Hindi, English, Lingala, Swahili and French

To read/Write/Speak – French, English, Hindi and Malayalam I hereby declare that the information provided are true and correct to the best of my knowledge.

(Signature)

Jeemon JOSEPH MATHEW



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