Referral Specialist Customer Service
Resume:
LaTasha Harper
Texarkana, AR *****
************@*****.***
Work Experience
Assistant Manager/Customer Service Representative
Security Finance - Festus, MO
February 2022 to July 2022
Assist manager in supervising tasks performed in branch and office staff. Assist with developing and maintaining customer service relations and positive contact. Assist with account gain through proven loan judgement and effective customer solicitation. Perform and oversea collection activities, scanning, faxing, verifying documents. Ensure all branch actions are in compliance with state and federal regulations and company policies including updating accounts, lending, collections, credit reports, and cash management.
Center Manager
Check Into Cash - House Springs, MO
September 2021 to February 2022
Manager day to day operations of the center, as well as ensure each team member is trained. Provides financial transactions best for our customers needs, such as loan services, money orders, check cashing, or wire transfers. Provide positive customer experience while developing and maintaining strong customer relationships. Marketing efforts within the community to build sales and grow out customer base. Work successfully in a team environment and thrive in a fast pace work environment. Perform approved collection activities, maintain customer files, point of sales system such as ensure accurate cash controls.
Store Manager
Dollar Tree - Wildwood, MO
May 2017 to August 2021
Shrink management through cycle counts, audits, and shrink control. Daily paperwork, balanced registers, and safe. Produce staffing schedules and approving payroll. Monitor supplier operations to verify quality and delivery schedules. Opening/Closing of store, point is sales, bank deposits, sweet security code, invoice reconciliation, accounting, updating, faxing, scanning and verifying documents. Maintain various reports, accounts receivable/payable, bank deposits, invoice reconciliation, and training. Various software programs.
Leasing Agent
Bartlett Apartments - Bartlett, TN
February 2015 to April 2017
Willingness to show units and process applications per waitlist. Use property management software. Complete move ins, and move out paperwork requirements. Enforce rules and regulations and fair housing laws. Clerical duties, answering phones, scanning, faxing and collections. Medical Receptionist/Referral Specialist(remote)
Rushing Medical Clinic - Texarkana, AR
June 2013 to January 2015
Greets patients and answers the phone in a courteous and professional manner. Collects and copies insurance cards and other pertinent documents. Ensures accurate and timely collection of co-pays, self- pays, and other patient balances. Follows all HIPAA, compliance, privacy, and confidentiality standards. Places calls to referring physicians for patients expressing difficulty with their procedure. Communicates service delays to all involved (including the patient) with regard to the wait time metric. Receive and process referrals based on standard procedures and policies of the healthcare service. Maintain liaison with insurance companies in order to ensure that all referral related activities are taken care of. Maintain records of completed as well as in-process referrals Production Operation/Quality Inspector/Assistant Manager Day and Zimmermann Lone Star LLC - Texarkana, TX
October 1998 to April 2013
Build and inspect various types of army ammo for military. Use different types of gages and tools for testing and visual inspect products. Pack and ship products, receive, order incoming product. Log in or out various computer programs. Some clerical duties such as filing, scanning, faxing, updating info in system. Education
College Degree in Medical Assisting
Ultimate Medical Academy-Tampa - Tampa, FL
February 2012 to July 2012
High school diploma
Lafayette County High School - Stamps, AR, US
August 1988 to May 1992
Skills
• Quality Inspection
• Property Leasing
• Accounts Receivable
• Accounts Payable
• Payroll
• Office experience (10+ years)
• Customer service (10+ years)
• Cash handling (10+ years)
• Documentation review (10+ years)
• Retail sales (10+ years)
• Clerical experience (10+ years)
• HIPAA
• Medical Receptionist
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