Assistant Merchandise Customer Service

SEMONE L. EMANUEL CMAA

Kailua, HI 967**-***-*** *692 ******.**********@*****.***

PROFESSIONAL SUMMARY

Customer Experience professional with 15+ years of progressive experience, providing outstanding customer service and problem-solving solutions to clients while executing company core standards and guidelines for a variety of medium-sized to national corporate organizations across the United States. Seeking a position to further contribute diverse skill set to a professional environment that promotes growth and exceptional service.

PROFESSIONAL HARD SKILLS

·Competency in Microsoft Word, Excel, Outlook, Access, Power Point, QuickBooks, and Peachtree; all basic computer and office equipment

·Comply with basic medical ethics as well as HIPAA/HITECH, OSHA, and CMS regulations

·Understand and utilize medical terminology for administrative duties in a medical facility

·Evaluate medical office scheduling needs and appropriately book patient services

·Accurately obtain patient information, verify insurance coverage, and prepare encounter forms

·Correctly file medical records, and perform basic financial and other general office procedures

·Prepare, edit, and enhance documents in Microsoft Word

·Apply methods to organize, calculate, and analyze information using Microsoft Excel

·Prepare and send professional email messages from within the Microsoft Outlook environment

PROFESSIONAL SOFT SKILLS

·Forward-thinking Leader

·Great communication skills

·People-Oriented

·Self-Motivated

·Very Organized

·Quick Learner

·Goal-Oriented

·Interpersonal skills

·Accounting skills

EDUCATION

MedCerts Livonia, MI March 2022 – June 2022

Certificate of completion in Medical Front Office Specialist

Nationally Certified Medical Administrative Assistant

St. Croix Educational Complex High School August 2002 – June 2005

Diploma

PROFESSIONAL EXPERIENCE/ACCOMPLISHMENTS

Premium Retail Services DMV Area October 2017 – October 2018

Premium Representative

·Traveled to Retail Companies (Best Buy, Lowes, Home Depot, etc.) in various cities and states to perform audits on pricing, displays, up-coming promotions and associate knowledge of multiply technology products.

·Assisted Store Managers with the tools for adequate associate training

·Worked with teams within the marketing company to drive sales for multiple clients (Facebook Oculus, Nest, Seagate, etc.)

·Ranked top 20 in the company within the 6 months

JC Penny Fairfax, VA October 2016 – August 2017

Merchandise Supervisor

Coached and modeled the largest associate team to provide outstanding customer service and sales; team achieved the highest district sales every event for the last two quarters

·Partnered with General Manager and Assistant Merchandise Manager to set and maintain core standards through execution and company guidelines

·Drove the development and training of associates through active coaching; performance monitoring and improvement; and recognition

TJ Maxx Alexandria, VA May 2015 – October 2016

Customer Experience Coordinator

Became Merchandise Coordinator within 90 days

Received 4 awards for providing exceptional customer service

Was accepted in the company’s WOW program for future managers

Rethink Direct Alexandria, VA January 2013 – December 2016

Field Manager

Earned manager of the month - August 2014

Advanced to a leadership position within the first three months

Co-opened a new company office location within the first six months

Managed and trained new employees in the Missouri and Virginia office

Advertised and brought prospect customers to clients of different Fortune 500 companies

Traveled to different state/cities (Maryland, Pennsylvania, New Jersey, Massachusetts, Ohio, Chicago and California) to market products for Washington Gas, IGS Energy, IDT

Energy, Clearview Energy, Oasis Energy, and Liberty Power

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