Operations Manager Office

ANGELA LLOYD

*** *** **** **, **********, PA, ***57 * 717-***-***** *************@*****.***

WORK EXPERIENCE

RJL Communications, Harrisburg, Pa

Office Manager, March 1997 – Present

Access computerized financial information to answer general questions as well as those related to specific accounts.

Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.

Verify attendance, hours worked, and pay adjustments, and post information onto designated records. Compute wages and deductions, and enter data into computers. Process and issue employee paychecks and statements of earnings and deductions. Keep track of leave time, such as vacation, personal, and sick leave, for employees. Compile employee time, production, and payroll data from time sheets and other records. Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns. Conduct reference or background checks on job applicants. Confer with management to develop or implement personnel policies or procedures. Hire employees and process hiring-related paperwork. Schedule or conduct new employee orientations.

Assign and monitor clerical staff, administrative and secretarial responsibilities and tasks among office staff Lead, direct, coach, motivate and discipline all office personnel with all aspects of their duties Verify accuracy of all daily reports, truck mileage, equipment hours, receipts and billing (footages and items for invoicing).

Allocate available resourced to enable successful task performance for all staff Co-ordinate office staff activities to ensure maximum efficiency Evaluate and manage staff performance, including yearly evaluations Recruit and select office staff

Organize orientation and training of new staff members Design, implement and maintain all employee records and company files. Establish and monitor procedures for record keeping.

Ensure security, integrity and confidently of all company records and data Design, implement and oversee adherence to company policy and procedures Analyze and monitor all internal processes.

Implement procedural and policy changes to improve operational efficiency Prepare operational and client reports and schedules Co-ordinate schedules, appointments and bookings

Monitor, maintain, review and approve office supply acquisitions Handle internal staff relations

Process all payroll for staff including calculating proper weekly percentage bonuses based off of production. Organize and maintain a current receivable spread sheet Process all weekly production invoices, verify accuracy and submit to clients according to their requirements and deadlines

Answer all questions and solve any problems that arise daily Point of contact between the company and clients to maintain a good relationship Coordinate with the Operations Manager the daily oversight of the 35 employee based company. In the absence of the owner from April through October we are responsible for all aspects of the company and decision making Processing jobs, scheduling and maintain the profit/loss of each job Remax Realty Associates, Camp Hill, Pennsylvania

Receptionist/Showing Coordinator, September 2013 – Present Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

EDUCATION

Central Penn College, Summerdale, Pennsylvania

Physical Therapist Assistant

ADDITIONAL SKILLS

Organized

Efficient

Strong work ethic

Document management

Quickbooks

Tracking and management of data using spreadsheets Account Administration

Proficient in data base entry

Conflict resolutions

Problem solving

Proficient with Word and Excel

Contact this candidate