Front Desk Customer Service

Lizmartinez***@gmail.

com

EMAIL

YM

OBJECTIVE

Seeking a position for an

office/clerical setting;

bringing excellent care and

service. Organized and

energetic individual with 7+

years of experience and

knowledge.

SKILLS

Communication Skills-

Bilingual, Phone etiquette,

invoices, transcribing and

doctor patient relations

advocate.

Customer Service- Greeting,

registration, records

organizing, and patient care.

Computer skills- Microsoft

Word, Excel, Powerpoint and

Quickfile Proficient.

Problem Solving- Leadership,

and time management

YOALIN LISBET MARTINEZ

941-***-**** 2706 13TH ST W PALMETTO FL 34221

EXPERIENCE

MEDICAL OFFICE SPECIALIST • UHS-MPA • 11/2020 – CURRENT Chart Prep organization, Insurance verification, Referrals and submitting orders. Mailing orders and receiving mail to designated providers/person. Copay/Coinsurance collection. Calling to obtain records and imaging for patient’s visits. PATIENT CARE COORDINATOR • RAMOS CENTER • 02/2016 – 11/2020

Physician relations communicator for over 2000+ patients and 8 providers. Relaying orders and prescriptions for all patients seen for the day 100+. Charting through clinical software for appropriate care. Ordering and requesting authorizations for procedures.

FRONT DESK RECEPTIONIST • SLEEP INN & SUITES • 01/2013 – 01/2016

Greeting guests to provide quality service and rooms. Accommodating changes in reservations or rooms. Invoices and orders for kitchen and housekeeping. Managing cleanliness and organization during hectic check-in hours.

EDUCATION

HIGH SCHOOL DIPLOMA • 06/2004 • RICHARD MILBURN ACADEMY

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