Customer Service Sales Development

Stephen Winfield Jr.

West Monroe, LA ***** Tel: [c] 812-***-**** Email: ******************@*****.***

PROFILE

Service oriented and highly motivated individual with experience in providing quality customer experience and admin support. A team player with quick adaptability to fast-paced environments. Possess excellent communication, interpersonal and time management skills.

WORK EXPERIENCE

Sales Development Intern

Talend - San Francisco, CA

June 2022

●Prospected hundreds of leads through a multi-channel approach, including cold calling, emailing, videos, and LinkedIn messaging; qualified Directors and Managers and closed them on attending webinars

●Collaborated and competed within an SDR team setting

●Built and refined call scripts; designed email campaigns; created prospecting videos

●Engaged actively in weekly performance reviews and coaching in a team setting with manager

Licensed Insurance Agent

American Income Life - Baton Rouge, LA and State Farm - West Monroe, LA

March 2022 – Now

●Called over 300 leads and schedule appointments to meet either in person or via zoom call to understand client needs and explain insurance benefits

●Provided professional and courteous customer service while responding to insurance inquiries and answering questions regarding insurance policies and billing

Private

United States Marine Marine Corps NAS Pensacola AMS-2 - Pensacola, FL

Feb 2021 – Jan 2022

●Accomplished 100% of tasks assigned promptly and with minimal oversight by working in teams or by myself.

●Approached and solved work problems with initiative and sound judgment by simply identifying the problem and finding the best solution.

●Developed effective cooperation with diverse team to accomplish daily objectives and meet long-term

●Gained intangibles that I needed through overcoming challenges that required discipline and grit.

Student Worker

University of Louisiana at Monroe - Monroe, LA

Aug 2021 – Nov 2021

●Advised customers and visitors with various concerns, handling both in-person and telephone requests for assistance

●Assisted office staff with admin tasks such as sorting mail, taking customer messages, and updating records

●Tracked and analyzed reports, including budgets, operation activities, and department metrics for campus functions

●Educated 100+ students about available university services by planning roundtables and other engagement strategies

Cashier

Papa John's - Prairieville, LA

Feb 2021 – June 2021

●Provided accurate information to customers regarding available products and services

●Engaged with customers in a professional and friendly manner while completing cash register transactions

●Coached new retail team members about company policies and customer service to maintain good customer experience

●Encouraged sales through promotions and orienting special offers to customers

●Processed between 50-75 transactions every evening during the dinner rush.

EDUCATION

Sales Development Fellowship

SV Academy - San Francisco, CA

June 2022 – July 2022

●Selected for a competitive program offered to high-potential individuals preparing for an SDR role in SaaS

●Rigorously trained (300+ hours) and assessed on sales development skills by instructional coaches and industry professionals

●EQ: cultivating empathy, growth mindset, coachability, overcoming rejection, time management, prioritization

●SDR workflow: consortium of current sales methodologies; qualifying frameworks (e.g. BANT); communication across email, social, phone, and video touchpoints; generating campaigns to SMB, midmarket, and enterprise accounts

●Tech tools:

University of Louisiana at Monroe

Monroe, Louisiana

June 2020-December 2020

Dutchtown High School

Geismar, Louisiana

August 2018-May 2020

●Received High School Diploma

● Graduated with 3.1 GPA

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